Pathetic service

Good day

I am sending this email, hoping this matter will be addressed.

Last week Saturday 5th October, I called for an ambulance for my mother who is a 77 year old patient. She has bed sores with a foul smelling odor. I waited12 hours for an ambulance.

On arrival, the paramedics explained that the bed sores was infected. She was transported to Somerset hospital. She was taken to the surgical ward.

On Tuesday she was discharged. I checked with the nurses who were on duty, how do I care for the wounds. I was instructed not to open the wounds. Home care will be in contact with me to come to the house to clean and redres the wound. I was concerned at how long the dressing can stay on. I was told 3-4 days.

Today, Sunday the 13th of October is 5 days, with no contact from the home care neither from the hospital.

I have been calling unsuccessfully since Friday 11 October. Every time I phone the hospital for assistance, they take my number, I get told somebody will get back to me, nobody ever does.

The dressing is green in color and has a very foul smell.

If this matter is not addressed, I will be taking the matter to the media.

I feel that the service is absolutely disgusting.

As for the security company, Golden Security, I am not happy