Worst Service Ever, Tenants Compromised

The worst service ever. We own a flat at Parkwood Vanderbijlpark serviced by Solver. We have reported about the gate that is not working which also compromised our tenants because they ended up *****ing their car battery and we reported this matter to Johan Botha, sent him a whatsapp and he asked that we send him an email of which we did, this is almost a month ago, he has never rep****. The gate is still wide open, anyone can go in as they please. Tenants now want to vacate the property of which it will result to us losing. We also reported on paintings and potholes in the complex but it all fell on deaf ears. This is the worst service and not fair even though our levy's are paid on time and are up to date. Now, who supposed to pay for that car battery??????