Solver property services misconduct and ill treatment

My account is in arrears, following a hiccup of losing my job, fast forward, 2023 Feb, for a job and have been paying about 3*** towards solver to cover for the arrears , my monthly invoice is never more than 2500, so the extra was acknowledge and pay towards the arrears, I concluded an arrangement on the 12SEP to pay and settle over 9months from 1Oct, I made the 1st payment 30/9, sent them an email informing them that I have paid and have them a breakdown, a few weeks later I got an email from a nicolene saying I’m owing and I need to pay, I asked why I was receiving such bcos the arrangement is still in place, she asked me to send the doc stating the arragmt, i still questioned that bcos it is not my responsibility to share info that they should have, then worse they shared someone else’s personal information with me and I want to burn this person down so he/she can sue them. I then got my statement, shockingly there was extra charges that were never mentioned, they charged 2invoives in one month,a monitoring fee, a debtronic inv etc, moreover on the 22Oct they sent me an sms and email saying that I have failed to adhere to the arrangement and they will proceed to blacklist me, and attach my property to be sold at an auction. When I received the statement I emailed them asking an explanation of each entry, no one came back to me, the only “feedback I received “ was this sms and email for failure to pay, I asked them why is it that they can’t do normal simple accounting and see that the payment for 30/9 was for the INV due 1st Nov, so basically even if my salary date would be anyday before yhe 1st, say yhe 15th or 25th, I would still be told I had defaulted only because the payment is expected to reflect on the 1st, so any payment I make before the 1st is actually a penalty and default to them, I need all extra charges to be reversed, I did mention to them I will pay the arrears as arranged and interest billed on arrears prior to the arrangement been done, I am not willingly to pay for anything else it’s worrying because even now end of Oct, I will make payment but I will still be told that I had not paid and anyway they are in the process of legal action, I dare them to do so, I have spoken to a lot of ppl, Fiona sewraj Glynis appels:who was apparently the conciliator, christinah nqandisa etc, I have informed trustees of the complex I live and they will also escalate the matter on my behalf, this needs to be resolved and I need to get a revised ledger showing all amendments bcos I don’t want to Make the next payment for it to be misallocated , solver is misallcating my payments and continues to bill me incorrectly and when I never refused to pay this account and settle arrears, where do they get the nerve to threaten me when their administration is not in order and their staff is *********** ei have to suffer for that, I need the statement corrected before end of October so that by the time I make the next payment, I am confident it is allocated correctly.