Service Par Excellence

Dear Andre My week has been a week from HELL and its only Wednesday, I have been struggling with just about everything, trying to make arrangements to come to Johannesburg and make appointments with clients, then I had the privilege of calling your offices and was totally amazed by the manner in which I was dealt with, fast and friendly, “ Service par excellence”, way beyond what I would call normal, nothing seem too much and once again I got the feeling that the client was king, and that was me!!!. And after more than forty years of being in the service industry, I believe that I understand what is required of staff to offer the service expected by the client and envisaged by the management and gives the company an excellent name. But I also know that most of the time that “excellent service” goes totally unnoticed, unrecognised and unrewarded by the clients and sometimes the company, whilst the problems are committed to paper and are sent to you post haste. I have even noticed that on the majority of web pages there is a complains section but nothing for compliments, therefore I would like to take the time to compliment and acknowledge the young ladies for the amazing way that I was dealt with, I did not get the first ladies name, but the second one name was Ritika. They reminded me of super stars crossed with a fairy god mother ensuring that the smallest need of the client is met, which it makes for the perfect experience, to be honest I would say that it is this type of service that would make me want to be associated with Solver Property. And what made it so awesome was it was the second time that Ritika assisted me and the quality of service each time was 100 percent, which proves to me that the first time was not a fluke. I believe that these young ladies have amazing potential which should be nurtured by your company as they, I believe are truly an asset. I would really appreciate it if you could be kind enough to pass on my praise to them, as I know nothing boosts moral like your efforts being noticed by clients and management alike. Kind Regards Mark Lanz Head of New Business Development DIR. LINE: +27 (0)10 *** CELL: +27 (0)71 *** “Did you know…… We offer Prepaid and Smart metering Servces.”