Poor attitude towards clients
Solver has taken over the management of our complex. Can't say much about their service, but certainly find their frontline staff to be extremely abrasive to deal with, with at least a 3rd of our body corporate having noted their attitude as being dismissive and arrogant. We are trying to have an urgent SGM called, but instead of serving the best interests of the body corporate, Solver instead sides with the trustees in delay tactics and subterfuge. I will actively dissuade anyone from dealing with Solver.
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Solver Property Service's replyOfficial
19 Sept 2022, 14:54Dear Willem,
Thank you for your feedback on our Managing Agent Services. Unfortunately, we are contracted by the trustees, and in terms of the act and our contractual obligations, unfortunately, we cannot act without the trustee's instructions. Be that as it may, we are dealing with communities and we would certainly want to try assist where we can. Please may we ask that you contact our offices ***) with your complex name and unit number and management will endeavor to assist you further.
Kind Regards,
Solver Property Services
Thank you for your feedback on our Managing Agent Services. Unfortunately, we are contracted by the trustees, and in terms of the act and our contractual obligations, unfortunately, we cannot act without the trustee's instructions. Be that as it may, we are dealing with communities and we would certainly want to try assist where we can. Please may we ask that you contact our offices ***) with your complex name and unit number and management will endeavor to assist you further.
Kind Regards,
Solver Property Services
Solver Property Service's reply19 Sept 2022, 14:54
Official
Dear Willem,
Thank you for your feedback on our Managing Agent Services. Unfortunately, we are contracted by the trustees, and in terms of the act and our contractual obligations, unfortunately, we cannot act without the trustee's instructions. Be that as it may, we are dealing with communities and we would certainly want to try assist where we can. Please may we ask that you contact our offices ***) with your complex name and unit number and management will endeavor to assist you further.
Kind Regards,
Solver Property Services
Thank you for your feedback on our Managing Agent Services. Unfortunately, we are contracted by the trustees, and in terms of the act and our contractual obligations, unfortunately, we cannot act without the trustee's instructions. Be that as it may, we are dealing with communities and we would certainly want to try assist where we can. Please may we ask that you contact our offices ***) with your complex name and unit number and management will endeavor to assist you further.
Kind Regards,
Solver Property Services