PATHETIC SERVICE

In April, I reported a leak in my roof. After numerous emails to Solver, the insurance company finally approved the claim, and the payment was processed on 20 June 2024, into the Body Corporate's account. I assume the delay with my claim was because Solver informed the insurance that they were aware it was a maintenance issue and that my claim would be rejected. Thankfully, one of the Trustees informed Estelle that maintenance had been done on the roofs; otherwise, my claim would have been rejected due to Solver providing incorrect information.

However, as of 15 July 2024, my roof remains unrepaired. Michelle from Solver's response is, "waiting on insurance to advise if I can proceed with the contractor." A contractor has already assessed the damages, provided a quote, which the insurance company approved and paid for. So, what is causing the delay? The service provided by this company is absolutely pathetic.