Mediocre and substandard Service

We were in desperate need of a new Management Agent and engaged 5. Solver Properties salesperson Cor Lourens sold our interviewing group of Owners and Trustees Heaven on Earth. We also did additional research to identify service levels but most referees we called were provided by Solver.

Its now been approx 6 months of absolute mediocrity and pathetic service levels despite several meetings at which Solver committed to improve Service to Us. We were also foolish to blindly sign their SLA which has many hidden costs

Trustees have had to work as bookkeepers, Accountants and Governance experts because Solver are just *********** at the functions Be careful of trusting Solvers promise of 24 turnaround on queries and or 3 day turnaround for minutes of meeting. Weve been waiting months for some trustee meeting minutes. Worst is the quality of responses to our queries ...as an example, please get Ex Trustees to sign AFS for which they were responsible...response is to keep sending AFS to cuirrent trustees