IK
Irenee K
1 reviews | Active since Sept 2018
30 Mar 2021, 18:46
Abhorrent service, no emergency number and not proactive.
1. Citypower cut the power to my complex which Solver ostensibly manages. We had no warning from either Citypower or Solver. 2. They have no emergency number, so we cant contact them when you are in a pinch. So if you have burst pipes or unexpected power cuts, you are on your own until they open in the morning.
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Solver Property Service's replyOfficial
07 Dec 2021, 14:28 Dear Client,
Thank you. We have taken the liberty of breaking your feedback down into two parts:
1. Unfortunately, we do not always receive a warning from the council as to when utilities will be cut. However, when we do, we notify owners accordingly. 2. Kindly note that we do have a list of emergency contact numbers. This can be found at the bottom of your statement (which gets sent to you every month). If you dial our offices after hours, this also explains where the emergency contact numbers can be found.
We apologies for your inconvenience but we are shocked to see that you have listed these two complaints against us without contacting us first. Needless to say, in the future, please feel free to contact our offices and someone will endeavor to assist. Thank you.
Thank you. We have taken the liberty of breaking your feedback down into two parts:
1. Unfortunately, we do not always receive a warning from the council as to when utilities will be cut. However, when we do, we notify owners accordingly. 2. Kindly note that we do have a list of emergency contact numbers. This can be found at the bottom of your statement (which gets sent to you every month). If you dial our offices after hours, this also explains where the emergency contact numbers can be found.
We apologies for your inconvenience but we are shocked to see that you have listed these two complaints against us without contacting us first. Needless to say, in the future, please feel free to contact our offices and someone will endeavor to assist. Thank you.
Solver Property Service's reply07 Dec 2021, 14:28
Official
Dear Client,
Thank you. We have taken the liberty of breaking your feedback down into two parts:
1. Unfortunately, we do not always receive a warning from the council as to when utilities will be cut. However, when we do, we notify owners accordingly. 2. Kindly note that we do have a list of emergency contact numbers. This can be found at the bottom of your statement (which gets sent to you every month). If you dial our offices after hours, this also explains where the emergency contact numbers can be found.
We apologies for your inconvenience but we are shocked to see that you have listed these two complaints against us without contacting us first. Needless to say, in the future, please feel free to contact our offices and someone will endeavor to assist. Thank you.
Thank you. We have taken the liberty of breaking your feedback down into two parts:
1. Unfortunately, we do not always receive a warning from the council as to when utilities will be cut. However, when we do, we notify owners accordingly. 2. Kindly note that we do have a list of emergency contact numbers. This can be found at the bottom of your statement (which gets sent to you every month). If you dial our offices after hours, this also explains where the emergency contact numbers can be found.
We apologies for your inconvenience but we are shocked to see that you have listed these two complaints against us without contacting us first. Needless to say, in the future, please feel free to contact our offices and someone will endeavor to assist. Thank you.