Utterly Disgusted by the company Ethic's and Staff

A month or few weeks ago I app**** for dept counselling/Review with Solution Experts and the application was done via telephone however I was sent documents to fill in and return before the policy can be done effective. To my suprise on the 24th of March 2016, R2500 was debited from my account without a written confirmation of some sort. Is this how business is being made? An extremely rude lady called me this morning regarding a reversal of the transaction and when I asked questions she began shouting at me. I am going to the ombudsman with my complain as the lady told me that I am being flagged and will not get any assistance from any financial institute any more.I have found another company that will be counselling and reviewing my financial status and will certainly not go with solution experts as they are very rude and unprofessional. I am also going to let a lot of people know about my experience for sure.