VERY UNHAPPY CUSTOMER

I have ordered items to be collected at a PICK UP Point in Rosebank. The address was listed as an option PiCK Up Point and its on my way home. I opted for Rosebank and have been receiving notification that my order is ready for collection. Today(28/10/2024) - before leaving the office - i checked the address on the LIST of PICK up Point so that i can get direction to there. ONLY to find that the PICK UP point is no longer listed. I immediately messaged the support team - NO REAPONSE.

I searched the address on goggle and went there - only to be told that the SOLshop has moved today (28/10/2024).

I was given a number of a lady to contact - she said that hey moved to Illovo - i must come tomorrow and even then she is not promsing that i will get my order due to the move as they still need to unpack everything.

During this whole process - i'm busy messaging the support team - again No RESPONSE

i started messaging the Support team when i left the office 13:41pm when i left the office, at 14:11pm when i got to Rosebank. Drove home - messaged again at 14:55pm still no Response.

At i type this its 17:08pm still no response.

The service and response are very poor. I mean why have a pick up point thats closing down an alternative on the app. and now as a customer, with no prior notification or message - gave to do the up and down of trying to get my order.

I have noticed that lots of pick up points have been closed down. Please redirect to delivery or refund me my money.