Solshop unable to resolve their system issues and frustrating customers

I bought 18 rolls of Rose toilet papers on the 13th of November, Transaction went through but i was surprised that i was not part of the group i immediately notified Solshop via their support chat, i provided screenshot to prove that payment went through, was told that funds are still hanging , on the 15 Valerie advised that i must contact my bank so they can release funds, i went to Capitec, they showed me evidence that money was successfully deducted it is in Sol side they must bank their merchant, payment is not on Capitec side, i communicated with Solshop and provide feedback, On the 20th November was requested to provide bank statement of which i have provided and funds still shows that there are three transactions for Sol that haven't been banked yet. As a customer this is really frustrating as they have to resolve their system issues if they have system issues and provide me with what i have bought because i have paid for it. Solshop is convenient but their service sometimes is a nightmare.

I run out of toilet papers but i have bought them and i have o pull my hair out first for them to deliver what i have bought and paid for????