BAD SERVICE

I HAVE PLACED AN ORDER ONLINE WITH SOLOMONS FISHING ON 21 AUG(ALREADY PAID FOR). I WAS NOTIFIED THAT ITS OUT OF STOCK AND THEY WILL SOURCE IT FROM SUPPLIER. UP AND TILL NOW (11 SEPT) ITS JUST PROMMISES FROM WAKEEL(EMPLOYEE FROM SOLOMONS). VARIOUS WHATSAPP MESSAGES AND STILL NO KEEPNET? VERY BAD SERVICE, WILL THINK TWICE FROM ORDERING FROM THEM AGAIN IN THE FUTURE.