MR
Marius R
1 reviews | Active since Oct 2012
28 Sept 2020, 16:48
After sales
Very eager to help and installed as promised. For very little more effort they could get a 5 star rating. Mixer valve was faulty and removed, but unfortunately pressure relieve valve blow steam all over electricals and unit keep on tripping. Refuse to fix element that pack up in process. Want to sell R440 element to me for R580. Remove valve and I am still waiting for them to fix ******* installation as mixer valve is legal requirement.. Best not to pay them in full before you are not satisfied.
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Replies (2)
SOLNET's replyOfficial
28 Sept 2020, 17:59Marius
Dealing with you was our pleasure and we thank you for placing your hot water needs in our hands. Installation was completed late and your action to connect the electrical supply yourself without thermostatic control was the cause of the blown element. We were back on-site within 1 hour.
Dealing with you was our pleasure and we thank you for placing your hot water needs in our hands. Installation was completed late and your action to connect the electrical supply yourself without thermostatic control was the cause of the blown element. We were back on-site within 1 hour.
SOLNET's reply28 Sept 2020, 17:59
Official
Marius
Dealing with you was our pleasure and we thank you for placing your hot water needs in our hands. Installation was completed late and your action to connect the electrical supply yourself without thermostatic control was the cause of the blown element. We were back on-site within 1 hour.
Dealing with you was our pleasure and we thank you for placing your hot water needs in our hands. Installation was completed late and your action to connect the electrical supply yourself without thermostatic control was the cause of the blown element. We were back on-site within 1 hour.
MR
Marius R's updateReviewer Update
28 Sept 2020, 18:30So why would I bypass a healthy installation's thermostat? Because "1 hour" was Saturday night cold water, Sunday cold water, Monday morning cold water, and even after the visit on Monday afternoon, still cold water. Then, back on Tuesday to remove faulty mixer valve, which I had to tell the installer was the fault. Mixer valve still not replaced.
MR
Marius R's update28 Sept 2020, 18:30
Reviewer Update
So why would I bypass a healthy installation's thermostat? Because "1 hour" was Saturday night cold water, Sunday cold water, Monday morning cold water, and even after the visit on Monday afternoon, still cold water. Then, back on Tuesday to remove faulty mixer valve, which I had to tell the installer was the fault. Mixer valve still not replaced.