1 reviews | Active since Jun 2026
Solmate —Standard Bank; Urgent Resolution Needed for International Internship Payment
As someone from a statistically disadvantaged background, receiving a paid online internship was a tremendous financial relief. However, despite my first payment being sent five weeks ago, I have still not been able to access the funds through SolMate or Standard Bank.
For weeks, I have been trying to resolve this issue. The international transaction was deposited into a Standard Bank account instead of my SolMate account. SolMate initially assured me the funds would be returned within 14 days, but when this did not happen, they stated the sender must recall the funds. Standard Bank has now given me the same response, even though they clearly hold the funds.
Unfortunately, the sender does not have the option to recall the payment. The delay has caused them frustration with me, despite my repeated efforts to resolve the matter with both institutions.
I will have to mention this clearly that the money doesn't belong to them, and they should do an honest thing and pay it out or return it to the company. It is, after all, a small amount in comparison to the vast funds they have.
If my funds can be transferred into my PayPal account or returned without further delay, it would be greatly appreciated.
Please note that SOLmate does not accept international transactions.This was explained to you on the SOLmate support chat, where evidence was also provided showing that the payment was not received into our account.As the funds were not received by SOLmate, we are unable to pay them out or return them from our side.As previously advised on SOLmate support chat, the sender will need to request a recall through their bank in order for the funds to be returned.
Kind regards,SOLmate Support
Please note that SOLmate does not accept international transactions.This was explained to you on the SOLmate support chat, where evidence was also provided showing that the payment was not received into our account.As the funds were not received by SOLmate, we are unable to pay them out or return them from our side.As previously advised on SOLmate support chat, the sender will need to request a recall through their bank in order for the funds to be returned.
Kind regards,SOLmate Support
I understand that SOLmate does not accept international transactions. However, the payment was sent to the Standard Bank account number that was provided through the SOLmate app. I have already submitted all available proof of payment, including the Wise confirmation and transfer documents showing that the funds arrived on 2 May 2026.
If the funds did reach the account linked to your service, there should be a way to trace the transaction using the tracking information and proof that I provided. I am simply asking for transparency and assistance in resolving this matter.
You advised that the sender must request a recall through their bank. The sender's bank has informed us that they require a bank statement or official confirmation covering the period from 27 April 2026 to the present in order to proceed with the recall investigation.
What I do not understand is that the account number was provided through the SOLmate platform, yet I am being told that no statement or confirmation can be provided. If SOLmate cannot allocate the funds, please assist by providing the documentation required for the recall process or direct us to the party who can provide it.
My goal is not to create conflict. I simply want the funds to be either correctly allocated or successfully recalled so that this matter can be resolved.
Kind regards,
Zakhele Hlatshwako
I understand that SOLmate does not accept international transactions. However, the payment was sent to the Standard Bank account number that was provided through the SOLmate app. I have already submitted all available proof of payment, including the Wise confirmation and transfer documents showing that the funds arrived on 2 May 2026.
If the funds did reach the account linked to your service, there should be a way to trace the transaction using the tracking information and proof that I provided. I am simply asking for transparency and assistance in resolving this matter.
You advised that the sender must request a recall through their bank. The sender's bank has informed us that they require a bank statement or official confirmation covering the period from 27 April 2026 to the present in order to proceed with the recall investigation.
What I do not understand is that the account number was provided through the SOLmate platform, yet I am being told that no statement or confirmation can be provided. If SOLmate cannot allocate the funds, please assist by providing the documentation required for the recall process or direct us to the party who can provide it.
My goal is not to create conflict. I simply want the funds to be either correctly allocated or successfully recalled so that this matter can be resolved.
Kind regards,
Zakhele Hlatshwako