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etienne N
1 reviews | Active since May 2026
23 May 2026, 14:07
SolMate, no money paid over and no real positive issue resolving help receiving
at this moment i am going through all hell and unnecessary drills to retrieve my money after opening my account beginning of May 2026, made a payment on 14 May 2026 using the standard bank account number provided and the correct cellphone number also used when registering as a reference, going for a week and a half, no money and no clear sign of positive help other than lengthening lists of documents needed, the other reviews on here about opening accounts is invalid, wait till the real help is needed to no avail, did everything right and how i was informed
Helpful (0)
Replies (7)0
Replies (7)
Solmate's replyOfficial
25 May 2026, 12:22Hi Etienne,
Thank you for bringing this to our attention. We truly apologize for the frustration and delay you experienced while waiting for assistance with your funds. We understand how stressful this situation has been for you, especially after following the correct payment steps from the beginning.
Thank you for bringing this to our attention. We truly apologize for the frustration and delay you experienced while waiting for assistance with your funds. We understand how stressful this situation has been for you, especially after following the correct payment steps from the beginning.
We would like to confirm that your funds have now been successfully allocated to your profile. We are sorry for the inconvenience caused and for the delays in communication during the process.
Your feedback is important to us, and we are continuously working on improving our service and support experience.
Thank you for your patience and understanding.
Kind regards,
The SOLmate Team.
Thank you for your patience and understanding.
Kind regards,
The SOLmate Team.
Solmate's reply25 May 2026, 12:22
Official
Hi Etienne,
Thank you for bringing this to our attention. We truly apologize for the frustration and delay you experienced while waiting for assistance with your funds. We understand how stressful this situation has been for you, especially after following the correct payment steps from the beginning.
Thank you for bringing this to our attention. We truly apologize for the frustration and delay you experienced while waiting for assistance with your funds. We understand how stressful this situation has been for you, especially after following the correct payment steps from the beginning.
We would like to confirm that your funds have now been successfully allocated to your profile. We are sorry for the inconvenience caused and for the delays in communication during the process.
Your feedback is important to us, and we are continuously working on improving our service and support experience.
Thank you for your patience and understanding.
Kind regards,
The SOLmate Team.
Thank you for your patience and understanding.
Kind regards,
The SOLmate Team.
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etienne N's updateReviewer Update
26 May 2026, 09:32I WANT ACCESS TO ALL OF MY R5300 I CANT WITHDRAW MY OWN MONEY, EACH CORRECT TRANSACTION GETS DISAPPROVED, I CANT EFT I CANT DO E WALLET, WHAT AM I ALLOWED TO DO WITH MY OWN MONEY IN SOLMATE'S POSSESSION????!!!!!!!!!!
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etienne N's update26 May 2026, 09:32
Reviewer Update
I WANT ACCESS TO ALL OF MY R5300 I CANT WITHDRAW MY OWN MONEY, EACH CORRECT TRANSACTION GETS DISAPPROVED, I CANT EFT I CANT DO E WALLET, WHAT AM I ALLOWED TO DO WITH MY OWN MONEY IN SOLMATE'S POSSESSION????!!!!!!!!!!
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etienne N's updateReviewer Update
26 May 2026, 09:38I HAVE BEEN FOR 2 DAYS TRYING TO GET MY OWN MONEY FROM SOLMATE, EVERY SINGLE TRANSACTION GET CANCELLED DUE TO A NEW RULE OR DAILY LIMIT I AM DOING EVERYTHING CORRECT, STOP MESSING WITH MY MONEY AND RELEASE THE FUNDS, I DO NOT CARE AND WANT TO HEAR ANY EXCUSE JUST GIVE MY MONEY I NEED IT FOR MONTH END???!?!!!!!!!!
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etienne N's update26 May 2026, 09:38
Reviewer Update
I HAVE BEEN FOR 2 DAYS TRYING TO GET MY OWN MONEY FROM SOLMATE, EVERY SINGLE TRANSACTION GET CANCELLED DUE TO A NEW RULE OR DAILY LIMIT I AM DOING EVERYTHING CORRECT, STOP MESSING WITH MY MONEY AND RELEASE THE FUNDS, I DO NOT CARE AND WANT TO HEAR ANY EXCUSE JUST GIVE MY MONEY I NEED IT FOR MONTH END???!?!!!!!!!!
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etienne N's updateReviewer Update
26 May 2026, 10:29 I WANT TO ADVISE ANYONE WHO WANT TO JOIN SOLMATE NOT TOO, I AM IN PRESENT TIME FOR THE PAST 2 WEEKS TRYING TO GET MY MONEY, TRANSACTION AFTER TRANSACTION IS GETTING CANCELLED WHEN DOING EVERYTHING THE RIGHT WAY I STILL DISCOVER NEW RULES ABOUT AMOUNT LIMITS AND EVERY SINGLE EFFORT TO GET MY MONEY IS BEING CANCELLED, I AM ****ING GOING INTO NEDBANK NOW!!!! JUST CAME BACK FROM NEDBANK, THEY DO NOT EVEN KNOW THEY ARE PART OF SOLMATE!!!!
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etienne N's update26 May 2026, 10:29
Reviewer Update
I WANT TO ADVISE ANYONE WHO WANT TO JOIN SOLMATE NOT TOO, I AM IN PRESENT TIME FOR THE PAST 2 WEEKS TRYING TO GET MY MONEY, TRANSACTION AFTER TRANSACTION IS GETTING CANCELLED WHEN DOING EVERYTHING THE RIGHT WAY I STILL DISCOVER NEW RULES ABOUT AMOUNT LIMITS AND EVERY SINGLE EFFORT TO GET MY MONEY IS BEING CANCELLED, I AM ****ING GOING INTO NEDBANK NOW!!!! JUST CAME BACK FROM NEDBANK, THEY DO NOT EVEN KNOW THEY ARE PART OF SOLMATE!!!!
Solmate's replyOfficial
26 May 2026, 10:50 Hi Etienne,
We understand your frustration and appreciate that needing urgent access to funds at month-end can be stressful.
We would, however, like to clarify that the transaction limits and verification requirements encountered were not newly introduced during your withdrawal attempts. These are existing financial and compliance controls that apply to all customers in line with FICA and regulatory requirements, and are communicated through our website, support channels and Terms and Conditions when onboarding.
While we acknowledge that the process became frustrating, the transaction activity attempted exceeded the permitted profile and transaction limits. Where those limits were breached, the affected transactions were cancelled and the funds were safely returned to your available balance so that the funds could still be accessed and used within the approved limits and compliance requirements.
Your matter was escalated to our support team over the weekend and was actioned accordingly during business hours once the relevant teams were available. Had the transactions remained within the applicable limits and processing requirements from the outset, the process would have been significantly smoother and faster to resolve.
We would also like to encourage that account-specific matters and regulatory processes be handled directly through our secure support channels, as publicly sharing inaccurate information regarding account activity, limits, or transaction handling can create unnecessary confusion and may not reflect the full context of the matter.
Our team remains available to continue assisting you securely through the official support channels.
Kind regards,
The SOLmate Team
We understand your frustration and appreciate that needing urgent access to funds at month-end can be stressful.
We would, however, like to clarify that the transaction limits and verification requirements encountered were not newly introduced during your withdrawal attempts. These are existing financial and compliance controls that apply to all customers in line with FICA and regulatory requirements, and are communicated through our website, support channels and Terms and Conditions when onboarding.
While we acknowledge that the process became frustrating, the transaction activity attempted exceeded the permitted profile and transaction limits. Where those limits were breached, the affected transactions were cancelled and the funds were safely returned to your available balance so that the funds could still be accessed and used within the approved limits and compliance requirements.
Your matter was escalated to our support team over the weekend and was actioned accordingly during business hours once the relevant teams were available. Had the transactions remained within the applicable limits and processing requirements from the outset, the process would have been significantly smoother and faster to resolve.
We would also like to encourage that account-specific matters and regulatory processes be handled directly through our secure support channels, as publicly sharing inaccurate information regarding account activity, limits, or transaction handling can create unnecessary confusion and may not reflect the full context of the matter.
Our team remains available to continue assisting you securely through the official support channels.
Kind regards,
The SOLmate Team
Solmate's reply26 May 2026, 10:50
Official
Hi Etienne,
We understand your frustration and appreciate that needing urgent access to funds at month-end can be stressful.
We would, however, like to clarify that the transaction limits and verification requirements encountered were not newly introduced during your withdrawal attempts. These are existing financial and compliance controls that apply to all customers in line with FICA and regulatory requirements, and are communicated through our website, support channels and Terms and Conditions when onboarding.
While we acknowledge that the process became frustrating, the transaction activity attempted exceeded the permitted profile and transaction limits. Where those limits were breached, the affected transactions were cancelled and the funds were safely returned to your available balance so that the funds could still be accessed and used within the approved limits and compliance requirements.
Your matter was escalated to our support team over the weekend and was actioned accordingly during business hours once the relevant teams were available. Had the transactions remained within the applicable limits and processing requirements from the outset, the process would have been significantly smoother and faster to resolve.
We would also like to encourage that account-specific matters and regulatory processes be handled directly through our secure support channels, as publicly sharing inaccurate information regarding account activity, limits, or transaction handling can create unnecessary confusion and may not reflect the full context of the matter.
Our team remains available to continue assisting you securely through the official support channels.
Kind regards,
The SOLmate Team
We understand your frustration and appreciate that needing urgent access to funds at month-end can be stressful.
We would, however, like to clarify that the transaction limits and verification requirements encountered were not newly introduced during your withdrawal attempts. These are existing financial and compliance controls that apply to all customers in line with FICA and regulatory requirements, and are communicated through our website, support channels and Terms and Conditions when onboarding.
While we acknowledge that the process became frustrating, the transaction activity attempted exceeded the permitted profile and transaction limits. Where those limits were breached, the affected transactions were cancelled and the funds were safely returned to your available balance so that the funds could still be accessed and used within the approved limits and compliance requirements.
Your matter was escalated to our support team over the weekend and was actioned accordingly during business hours once the relevant teams were available. Had the transactions remained within the applicable limits and processing requirements from the outset, the process would have been significantly smoother and faster to resolve.
We would also like to encourage that account-specific matters and regulatory processes be handled directly through our secure support channels, as publicly sharing inaccurate information regarding account activity, limits, or transaction handling can create unnecessary confusion and may not reflect the full context of the matter.
Our team remains available to continue assisting you securely through the official support channels.
Kind regards,
The SOLmate Team
eN
etienne N's updateReviewer Update
26 May 2026, 10:58I DO NOT GIVE A FLYING F WHAT YOU HAVE TO SAY TO DEFEND YOURSELF, THIS IS UTTER NONSENSE AND ITS NOT JUST ME, GO ON FACEBOOK AND OTHER MEMBERS HERE ON HELLO PETER AND THAT IS JUST THOSE WHO SAID SOMETHING, THERE ARE MORE WHO DID NOT RATE YOU AND SPEAK UP ON THE INTERNET,, THIS IS VERY POOR FOR ANYONE, COMPANY OR NO COMPANY YOU ARE HOLDING ONTO MEMBERS MONEY, ITS NOT YOUR MONEY, NO ONE HAS TO GO FIGHTING FOR DAYS AND 20 TRANSACTIONS TO GET THEIR OWN MONEY
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etienne N's update26 May 2026, 10:58
Reviewer Update
I DO NOT GIVE A FLYING F WHAT YOU HAVE TO SAY TO DEFEND YOURSELF, THIS IS UTTER NONSENSE AND ITS NOT JUST ME, GO ON FACEBOOK AND OTHER MEMBERS HERE ON HELLO PETER AND THAT IS JUST THOSE WHO SAID SOMETHING, THERE ARE MORE WHO DID NOT RATE YOU AND SPEAK UP ON THE INTERNET,, THIS IS VERY POOR FOR ANYONE, COMPANY OR NO COMPANY YOU ARE HOLDING ONTO MEMBERS MONEY, ITS NOT YOUR MONEY, NO ONE HAS TO GO FIGHTING FOR DAYS AND 20 TRANSACTIONS TO GET THEIR OWN MONEY
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etienne N's updateReviewer Update
26 May 2026, 11:33TO MAKE YOUR CASE WORSE, I OPENED THIS ACCOUNT AROUND 12 MAY 2026 AND FROM THE FIRST TRANSACTION I HAD ISSUES GETTING IT SUCCESSFUL FROM THE VERY START
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etienne N's update26 May 2026, 11:33
Reviewer Update
TO MAKE YOUR CASE WORSE, I OPENED THIS ACCOUNT AROUND 12 MAY 2026 AND FROM THE FIRST TRANSACTION I HAD ISSUES GETTING IT SUCCESSFUL FROM THE VERY START