Solmate bank put my account on hold

Some paid me R5000 on my Solmate on 03/16/2024 the next thing i saw was account on hold i tried to reach out to support only to get this (Hello, thank you for contacting support. We are away for now and your query will be attended to by your SOLmate helper at 9am. Meanwhile, you can provide us with more details of your query and screenshots if available.). The next day by 9am i tried to contact them only to be met by a robot below is the conversation.

Message from SOLmate Compliance team:

According to South African laws and financial regulations, we have to verify the source and nature of funds coming into your balance. Your profile has been put on hold before we can verify the information provided by you. Please answer few questions so we can unlock it as soon as possible: 1. What is the nature of the business you perform using SOLmate? Please explain in details and provide any confirmation of your business - website links, copies of posted ads etc. 2. Who are the last 3 payers into your SOLmate balance, and your relationships with them? Please provide their full names and contacts. 3. Please provide any paperwork confirming the nature of your incoming payments - contracts, invoices, payslips, emails, screenshots etc - explaining the nature of payments and confirming that they were done in your name.

Thank you for your understanding and cooperation.

I told them this is not a business account someone was owing me so he paid me and provided the prof of payment to them.

Below is there response; Could you please provide any paperwork confirming the nature of your incoming payments - contracts, invoices, payslips, emails, screenshots etc - explaining the nature of payments and confirming that they were done in your name? I told them there is no paper work some one was just sending money to me which he owes me to which i provided the prof the reference number and everything i told them my account is a personal account were do you expect me to get paper work.

Below is their Response: We have forwarded this information to the compliance team. We will get back to you in 1-2 working days Thank you for your patience!

So I don't understand maybe some one can understand right now my account is on hold with R4900 they already deduct their chargers and there are still holding my money. My account is a personal account not a business account.