YS
Yulianna S
1 reviews | Active since Oct 2025
17 Oct 2025, 07:40
SOLmate bank
The worst bank ever!🤬 They don't issue any cards; they make you wait. And if you send money to someone, the person might not receive it at all… They say the daily limit is 10,000, but for some reason, after just one transfer of 5,000, you've already exceeded the monthly limit. I don't recommend this bank to anyone. It's the worst. This is the first time I've encountered such indifference.
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Replies (3)
Solmate's replyOfficial
17 Oct 2025, 08:38 Hi Yuliana,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Please note that transaction and sending limits are set based on account usage and verification levels in line with regulatory requirements. As for cards — our card service is currently on pause while we work on launching an upgraded version. We’ll keep all customers updated as soon as it’s available. Please send us your registered contact details via private message so our team can review your account and assist further.
Kind regards,
The SOLmate Team
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Please note that transaction and sending limits are set based on account usage and verification levels in line with regulatory requirements. As for cards — our card service is currently on pause while we work on launching an upgraded version. We’ll keep all customers updated as soon as it’s available. Please send us your registered contact details via private message so our team can review your account and assist further.
Kind regards,
The SOLmate Team
Solmate's reply17 Oct 2025, 08:38
Official
Hi Yuliana,
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Please note that transaction and sending limits are set based on account usage and verification levels in line with regulatory requirements. As for cards — our card service is currently on pause while we work on launching an upgraded version. We’ll keep all customers updated as soon as it’s available. Please send us your registered contact details via private message so our team can review your account and assist further.
Kind regards,
The SOLmate Team
We’re truly sorry to hear about your experience and understand how frustrating this must have been. Please note that transaction and sending limits are set based on account usage and verification levels in line with regulatory requirements. As for cards — our card service is currently on pause while we work on launching an upgraded version. We’ll keep all customers updated as soon as it’s available. Please send us your registered contact details via private message so our team can review your account and assist further.
Kind regards,
The SOLmate Team
YS
Yulianna S's updateReviewer Update
17 Oct 2025, 08:51Thank you for your response. However, your answer does not address the core of my issue.
1. My problem is not about the standard account limits. The problem is that your system is incorrectly counting FAILED and RETURNED transactions against my monthly withdrawal limit. This is a technical error on your side, not a matter of verification levels.
2. Because of this error, I am being denied access to a portion of my own money - 15392.
3.Your request to move to private messages is noted, but I will do so only after we have public clarity. Please answer here, publicly:
Can you confirm that your technical team is aware of this specific bug regarding returned transactions affecting limits, and what is the EXACT deadline for fixing it and restoring my full access to my funds?
Given the significant amount of money blocked, I will also be escalating this matter to the FSCA and the FAIS Ombud to ensure a timely and fair resolution. I expect a substantive response to the technical issue, not a standard template.
1. My problem is not about the standard account limits. The problem is that your system is incorrectly counting FAILED and RETURNED transactions against my monthly withdrawal limit. This is a technical error on your side, not a matter of verification levels.
2. Because of this error, I am being denied access to a portion of my own money - 15392.
3.Your request to move to private messages is noted, but I will do so only after we have public clarity. Please answer here, publicly:
Can you confirm that your technical team is aware of this specific bug regarding returned transactions affecting limits, and what is the EXACT deadline for fixing it and restoring my full access to my funds?
Given the significant amount of money blocked, I will also be escalating this matter to the FSCA and the FAIS Ombud to ensure a timely and fair resolution. I expect a substantive response to the technical issue, not a standard template.
YS
Yulianna S's update17 Oct 2025, 08:51
Reviewer Update
Thank you for your response. However, your answer does not address the core of my issue.
1. My problem is not about the standard account limits. The problem is that your system is incorrectly counting FAILED and RETURNED transactions against my monthly withdrawal limit. This is a technical error on your side, not a matter of verification levels.
2. Because of this error, I am being denied access to a portion of my own money - 15392.
3.Your request to move to private messages is noted, but I will do so only after we have public clarity. Please answer here, publicly:
Can you confirm that your technical team is aware of this specific bug regarding returned transactions affecting limits, and what is the EXACT deadline for fixing it and restoring my full access to my funds?
Given the significant amount of money blocked, I will also be escalating this matter to the FSCA and the FAIS Ombud to ensure a timely and fair resolution. I expect a substantive response to the technical issue, not a standard template.
1. My problem is not about the standard account limits. The problem is that your system is incorrectly counting FAILED and RETURNED transactions against my monthly withdrawal limit. This is a technical error on your side, not a matter of verification levels.
2. Because of this error, I am being denied access to a portion of my own money - 15392.
3.Your request to move to private messages is noted, but I will do so only after we have public clarity. Please answer here, publicly:
Can you confirm that your technical team is aware of this specific bug regarding returned transactions affecting limits, and what is the EXACT deadline for fixing it and restoring my full access to my funds?
Given the significant amount of money blocked, I will also be escalating this matter to the FSCA and the FAIS Ombud to ensure a timely and fair resolution. I expect a substantive response to the technical issue, not a standard template.
Solmate's replyOfficial
17 Oct 2025, 12:22Good Afternoon,
Firstly, I would like to apologies for the inconvenience caused and the confusion around your query, I have reached out to you directly on the App chat platform as well and will respond to your query publicly as well.
Thank you for raising the issue regarding the technical bug, This was misunderstood in your initial query, We have escalated this our development team and will work on a long term fix, in the meantime we have reset your monthly limits to exclude the failed transaction as we realize you are not in breach of the limits at all and this was a technical issue.
You can go ahead and transact again on the app as normal.
Again, please accept my apologies for this inconvenience caused and thank you for raising your query with us and allowing us the opportunity to fix it.
Kind regards,
The SOLmate Team
Firstly, I would like to apologies for the inconvenience caused and the confusion around your query, I have reached out to you directly on the App chat platform as well and will respond to your query publicly as well.
Thank you for raising the issue regarding the technical bug, This was misunderstood in your initial query, We have escalated this our development team and will work on a long term fix, in the meantime we have reset your monthly limits to exclude the failed transaction as we realize you are not in breach of the limits at all and this was a technical issue.
You can go ahead and transact again on the app as normal.
Again, please accept my apologies for this inconvenience caused and thank you for raising your query with us and allowing us the opportunity to fix it.
Kind regards,
The SOLmate Team
Solmate's reply17 Oct 2025, 12:22
Official
Good Afternoon,
Firstly, I would like to apologies for the inconvenience caused and the confusion around your query, I have reached out to you directly on the App chat platform as well and will respond to your query publicly as well.
Thank you for raising the issue regarding the technical bug, This was misunderstood in your initial query, We have escalated this our development team and will work on a long term fix, in the meantime we have reset your monthly limits to exclude the failed transaction as we realize you are not in breach of the limits at all and this was a technical issue.
You can go ahead and transact again on the app as normal.
Again, please accept my apologies for this inconvenience caused and thank you for raising your query with us and allowing us the opportunity to fix it.
Kind regards,
The SOLmate Team
Firstly, I would like to apologies for the inconvenience caused and the confusion around your query, I have reached out to you directly on the App chat platform as well and will respond to your query publicly as well.
Thank you for raising the issue regarding the technical bug, This was misunderstood in your initial query, We have escalated this our development team and will work on a long term fix, in the meantime we have reset your monthly limits to exclude the failed transaction as we realize you are not in breach of the limits at all and this was a technical issue.
You can go ahead and transact again on the app as normal.
Again, please accept my apologies for this inconvenience caused and thank you for raising your query with us and allowing us the opportunity to fix it.
Kind regards,
The SOLmate Team