NB
Nadia B

1 reviews | Active since Jun 2011

11 Jun 2020, 07:18

Poor Service No answer! No feedback.

Poor service. Online order for delivery placed 31 May. At that stage feedback was delivery will take place 3-5 Days. I did a follow up on the 3rd of June and was advised delivery will take place Monday 8 June. Monday no delivery was received followed up Tuesday 9 June, after a huge struggle to reach the team feedback was delivery will take place 10 June. No delivery on the 10th.

I understand it is difficult however no feedback, no answer on the numbers provided. Tried over a 100 times! No answer at all.

Even if there is delays the least the team should take calls and provide updates. How can this be acceptable trading?

0
Replies (2)
Solly Kramers Parkhurst
Solly Kramers Parkhurst's reply06 Aug 2020, 13:38
Official
hi Nadia- we are sorry for the terrible service you received and it has since been rectified, we would like to offer you an online voucher to make up for the inconvenience! please email *** so we can arrange it for you. Regards the SKP Team
Solly Kramers Parkhurst
Solly Kramers Parkhurst's reply19 Aug 2020, 17:15
Official
please send it to our info address (sollykramersparkhurst) it won't allow us to show email addresses