Poor customer service and their communication is non existent (Order placed on 29 May not received to date).

I am having issues with the order Ref 14887 placed on the 29th May 2020. I started contacting them from the 01st June 2020 after lockdown level 3 and they promised that delivery of my order will be done during the week of 06 June. I waited during that week and nothing happened and no communication was received. I contacted the sales contact numbers listed on their website, all of them are forever on busy. I drove to their premises on the 15th June to go pick up my order but was told that the place is closed due to fumigation that was taking place but they promised that they'll come back to me with details of my order. I waited once again with the hope that it'll be sorted. But nothing happened, I kept calling again on 18 June to find out about my long overdue order. The lady promised to come back to me with more details on when the order will be delivered. I have written multiple emails and no response was ever received. This shows poor customer service and will never recommend anyone to place their orders online as they are pathetic and can't deliver to customer expectation. They can't communicate to their customers effectively and I am done with them and I want my refund immediately so that I can go place an order elsewhere.