1 reviews | Active since May 2024
Very unhappy client - had to fight for my $3100usd
LET ME BE CLEAR, although I recieved my money AT THE END OF THE DAY, it does not justify the many weeks of fighting I had to endure with this company in order to recieve my own money. I DO HAVE EVIDENCE OF MY EXPERIENCES, AND WAS EVEN PUSHED TO THE POINT OF TAKING RECORDINGS OF PHONECALL COMMUNICATION WITH THIS COMPANY REPRESENTATIVE (as they REFUSE TO COMMUNICATE IN WRITING; i wonder why!!??) Reasons why I had a very bad experience :
1. When signing up with solis, we were assigned a "success manager" to support us. This success manager refused to pay out my withdrawal when I requested without valid cause, making up his own rules which weren't I'm contract as to why I couldn't get my money back
2. When I tried communicating via email or whastapp, the success manager refused to communicate with me, as he only wanted to communicate via phonecall....due to this I became very weary and began RECORDING OUR CONVERSATIONS so as to have proof
3. When I tried escalating my problems via email or on the website, asking to speak to a more senior manager, I received a automated email saying someone will contact me - however the same success manager I was fighting with kept contacting me ( this went on for numerous weeks and evidently I never got to speak to a manager up untill this day)
4. Initially I wanted to withdraw all our money (deposit + profit) however this was denied due to to company terms and conditions, which I understood...however when I asked for a withdrawal of only my initial deposit which was $3100 /this request was also denied numerous times by the same success manager. Keeping in mind I was willing to forfeit my profits of $1742usd and just take my $3100 deposit but even this request was denied, NUMEROUS TIMES.
5. Eventually i became fed up threatened to go to the FSCA and going the legal route... it was only then that they paid back my deposit within less than 1 day
6. It was completely unnecessary for me to go back and forth for WEEKS fighting with the success manager from Solis, for my OWN money, not even MY PROFITS.
AGAIN I will make this ABSOLUTELY CLEAR, I have voice recordings of my conversations with the success manager from Solis, as I was very anxious about how things were proceeding and began worrying I was not going to get my money back. If my review is being doubted I will gladly provide evidence to back up my experience with Solis as I have nothing to hide.
Thank you for sharing your feedback. We genuinely regret the frustration and inconvenience you experienced during your recent interaction with us. At Solis, we prioritize transparency and adhere strictly to regulatory rules, which sometimes can extend the processing time.
To address your concerns:
Regulatory Compliance: The delay you experienced was due to our stringent regulatory procedures, which are in place to ensure compliance and protect all parties involved. Unfortunately, these processes can sometimes take longer than anticipated.
Communication: We apologize if our communication methods caused any discomfort. While we aim to provide efficient service, we acknowledge that our approach might not have met your expectations. We have taken note of your preference for written communication and will work on improving this aspect.
Escalation Process: It is concerning to hear about the challenges you faced in escalating your issue. We are reviewing our internal processes to ensure that future escalations are handled promptly and effectively.
Withdrawal Requests: We understand the frustration of not being able to withdraw your funds immediately. Our compliance with regulatory requirements necessitated a thorough review, which regrettably delayed the withdrawal process. Ultimately, while you did not meet the criteria for the profits, we ensured that your initial deposit was returned promptly once the withdrawal process was completed.
Customer Experience: Your feedback highlights significant areas where we need to improve. We are committed to refining our processes to prevent such situations in the future and to provide a smoother and more transparent experience for all our clients.
We value your input and would appreciate the opportunity to discuss your experience further to ensure we address all your concerns comprehensively. Please feel free to contact us directly at ***
Thank you for your understanding and patience.
Sincerely,
Michael
SolisMarkets Compliance & Client Care
Thank you for sharing your feedback. We genuinely regret the frustration and inconvenience you experienced during your recent interaction with us. At Solis, we prioritize transparency and adhere strictly to regulatory rules, which sometimes can extend the processing time.
To address your concerns:
Regulatory Compliance: The delay you experienced was due to our stringent regulatory procedures, which are in place to ensure compliance and protect all parties involved. Unfortunately, these processes can sometimes take longer than anticipated.
Communication: We apologize if our communication methods caused any discomfort. While we aim to provide efficient service, we acknowledge that our approach might not have met your expectations. We have taken note of your preference for written communication and will work on improving this aspect.
Escalation Process: It is concerning to hear about the challenges you faced in escalating your issue. We are reviewing our internal processes to ensure that future escalations are handled promptly and effectively.
Withdrawal Requests: We understand the frustration of not being able to withdraw your funds immediately. Our compliance with regulatory requirements necessitated a thorough review, which regrettably delayed the withdrawal process. Ultimately, while you did not meet the criteria for the profits, we ensured that your initial deposit was returned promptly once the withdrawal process was completed.
Customer Experience: Your feedback highlights significant areas where we need to improve. We are committed to refining our processes to prevent such situations in the future and to provide a smoother and more transparent experience for all our clients.
We value your input and would appreciate the opportunity to discuss your experience further to ensure we address all your concerns comprehensively. Please feel free to contact us directly at ***
Thank you for your understanding and patience.
Sincerely,
Michael
SolisMarkets Compliance & Client Care