Not honoring withdrawal request

I was contacted on 3 Jan 2025 by a representative (account manager) of Solis Markets to invest money on their platform. The account manager informed me they are able to achieve above average growth and they have an FSCA license under which the perform their activities. The initial communication was poor after my initial investment and I had to reach out 3 times before another account manager contacted me and continued with my account. This account manager ensured me everything is fine and the previous account manager was promoted so there is nothing to worry about. Communication was haphazard as the new account manager failed to contact me on agreed upon dates and times. I was however lulled into a sense of security as the returns seemed good at the time. (Note that nowhere during the process was any documentation required to open an account and invest money.) Close to the end January 2025 the month the account manager suddenly became pushy and informed me he will not manage my account any further if I do not upgrade my account (significant investment increase) by the end of the month. To assure myself everything works fine and all is legit, I decided to withdraw my initial investment and leave the earnings in the account. The plan was to reinvest if that part of the process worked well. To my dismay the withdrawal process does not work. I requested a withdrawal on 3 Feb 2025. Their documentation state they will execute a withdrawal request within 2-6 working days. It is now a month later and the withdrawal request is still pending. I tried phoning (the phone nr on the website does not work), emailing support (who only says they will inform the account manager), received another account manager who assured me the money will be paid into my account, but nothing has come to light yet.

I see I am not the fist person to experience this as can be seen from this article and other 1 star reviews: https://www.moonstone.co.za/fsca-investigating-solis-markets-following-complaints-from-investors/