Bad Customer service

I am very disappointed with Solis' customer support process. Something as simple as moving a station or gaining access to a plant requires customer approval every time, which creates unnecessary delays and frustration.

Many of your competitors offer a much smoother and more efficient service experience, making it easier for installers and system owners to manage their plants. Solis has good products, but the support and access management processes need significant improvement to keep up with industry standards.

I hope Solis reviews these procedures and focuses on improving customer and installer experience.