Refuse to cancel my policy: Extremely *********

On the 12 of September 2022, I requested that Solidariteit cancel my policy. Of which they refuse unless I provide reasons for cancelling my policy. This was never part of the requirements when I took out the policy. On the 26 of October I again requested that Solidariteit cancel my policy of which Shardoney Swart still refuses to cancel my policy. I am left with no choice to approach the Consumer Protection Ombudsman to recover my money from this extremely dishonest and ********* company.