Solent Fans - Excellent Service

I bought 3 ceiling fans from Solent, which is based in Durban, in 2016. Recently one of the infrared remote controls stopped working. I sent an online service request on Friday 10 Dec after close of business. At 7:45am on Mon morning Rodger from their client service contacted me to get details of the exact remote being used and on Fri 17 Dec the replacement part was delivered to my home in Cape Town free of charge. Amazing service not often seen in SA these day. Well done Solent!