APALLING SERVICE - NO ANSWER

I paid my deposit for a pool cover on the 2nd of July and before I made payment, Elsabe Venter confirmed a delivery time of 2 to 5 working days, which I accepted because I had scheduled my first rehab session in our pool for this past weekend. We made an appointment for Friday the 10th of July. That Friday at 2 p.m. I hadn't heard from them so I sent an email and the rep**** I received was: \I do not think that they will make the appointment today. Please do not think that we won't deliver your cover we will deliver it next week."I rep**** that \""next week\"" is not specific enough"