Bad sales after services

Good Day

I purchased a 300 Liter Solar Geyser from Solarwise (043- ********** ) from East London. They installed the geyser 20 January 2015. We had problems with the electric timer for the geyser. There is a 10 year guarantee on the geyser. On 18 June 2018 at about 18H30, I heard water leaking outside in the gutters which I went to investigate and saw that the geyser was leaking. I tried to contact Solarwise ( ********** ), but no answer. I then sent a text message at 18H50 explaining what had happened to the geyser as it is still under guarantee. Matthew from Solarwise rep**** to my text message, saying that he will send a team the next day to investigate. They came the following day to investigate and informed me that the geyser had burst and that the water was running a lot. I then informed them to close the main water valve by the geyser, which is situated on top of the roof. On 20 June 2018, Nicky Fenthum from Solarwise sent all the documentation with photos attached for the replacement to ITU ASSIST ( ********** 227) that manages all warranty claims on behalf of WE GEYSERS ( ********** 387) who is the manufacturer of the geysers. Penny Mdluli from ITU Assist emailed Nicky back with a case reference number (26024). ITU Email addresses that I have are ********** ; ********** ; ********** . Once the claim has been logged and geyser has been delivered, then D & D Maintenance does the replacement. Nicky informed me that the guy from D & D Maintenance does not want to do the work as he has not been paid for the work that he had done. We have been waiting for the manufacturer to send the replacement geyser for just over a month. They communicated to Nicky that they have a shortage of geysers and that they would send the replacement geysers in July 2018. The months is almost finished and still no communication of a geyser arriving in East London and to top it all off, the guy that is doing the replacements don’t want to do it. There are a few people in East London that are sitting in the exact situation as me and this is unacceptable. Me and my family asked Solarwise to reconnect the old geyser and they informed me that the old geyser will not last long, as they are the experts. The old geyser has no water pressure and is terrible to use. When I purchased the geyser no one explained how the process works when the geyser needs to be replaced under warranty and I think that it is inconvenience to us all here in East London. Here are a few people in the same situation below: Jenny Goldhill ********** ********** ********** nosipo nkomo ********** Renette ********** Howden ********** Dave Coulson ********** Anthony Malinzi ********** ********** ********** ********** ********** ********** ********** Mike McLaren ********** ********** ********** ********** ********** Donald Pete **********

Here are a few Pictures taken by Solarwise.