RS
Rudi-Demi Stockhusen
1 reviews | Active since Aug 2020
19 Sept 2022, 15:58
Worst service and bad quality products
Your service is pathetic , no one answers their phones . I have had my inverter that broke after not even 2 years sent back 5 weeks ago and we still waiting to see what is happening with it??? I would not recommend anyone to buy solar through your company especially with your after service . I am sitting with a solar system of over R150 000 that I can’t use because of a Deya inverter purchased through you that does not work and now I receive no after sales service and everyone ignores our calls ??? Shocking service ! And not to mention how I get told I must understand that the lady has been in Cape Town for 3 weeks and I must be patient ? And then she laughs at me ? Disgusting service
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Solar Panel Energy (Pty) Ltd's replyOfficial
19 Sept 2022, 21:04 I am sorry to hear that you are not happy with the service you received from us.
As you know, your inverter is covered by a 5-year warranty, if the seal on the inverter is broken, your warranty will be voided. This means that your inverter must be returned to an approved Deye service centre for repairs.
Your inverter was handed in at the Deye service centre for repairs on August 16, 2022. The proof of submission documentation is available for your review.
Unfortunately, we don't have any control over the repairs on your inverter, as they are being handled by an approved Deye third-party contractor. The inverter automatically falls into a queue on a first-come, first-served basis.
We understand that this may be inconvenient, and we apologize for any inconvenience caused. We are working on resolving this issue as soon as possible.
“AND THEN SHE LAUGHS AT ME ? DISGUSTING SERVICE” , - You're wrong; your wife was in touch with us by phone and sent WhatsApp messages.
We've been looking for your tax invoice and couldn't find any information about your purchase.
Please email it to us
As you know, your inverter is covered by a 5-year warranty, if the seal on the inverter is broken, your warranty will be voided. This means that your inverter must be returned to an approved Deye service centre for repairs.
Your inverter was handed in at the Deye service centre for repairs on August 16, 2022. The proof of submission documentation is available for your review.
Unfortunately, we don't have any control over the repairs on your inverter, as they are being handled by an approved Deye third-party contractor. The inverter automatically falls into a queue on a first-come, first-served basis.
We understand that this may be inconvenient, and we apologize for any inconvenience caused. We are working on resolving this issue as soon as possible.
“AND THEN SHE LAUGHS AT ME ? DISGUSTING SERVICE” , - You're wrong; your wife was in touch with us by phone and sent WhatsApp messages.
We've been looking for your tax invoice and couldn't find any information about your purchase.
Please email it to us
Solar Panel Energy (Pty) Ltd's reply19 Sept 2022, 21:04
Official
I am sorry to hear that you are not happy with the service you received from us.
As you know, your inverter is covered by a 5-year warranty, if the seal on the inverter is broken, your warranty will be voided. This means that your inverter must be returned to an approved Deye service centre for repairs.
Your inverter was handed in at the Deye service centre for repairs on August 16, 2022. The proof of submission documentation is available for your review.
Unfortunately, we don't have any control over the repairs on your inverter, as they are being handled by an approved Deye third-party contractor. The inverter automatically falls into a queue on a first-come, first-served basis.
We understand that this may be inconvenient, and we apologize for any inconvenience caused. We are working on resolving this issue as soon as possible.
“AND THEN SHE LAUGHS AT ME ? DISGUSTING SERVICE” , - You're wrong; your wife was in touch with us by phone and sent WhatsApp messages.
We've been looking for your tax invoice and couldn't find any information about your purchase.
Please email it to us
As you know, your inverter is covered by a 5-year warranty, if the seal on the inverter is broken, your warranty will be voided. This means that your inverter must be returned to an approved Deye service centre for repairs.
Your inverter was handed in at the Deye service centre for repairs on August 16, 2022. The proof of submission documentation is available for your review.
Unfortunately, we don't have any control over the repairs on your inverter, as they are being handled by an approved Deye third-party contractor. The inverter automatically falls into a queue on a first-come, first-served basis.
We understand that this may be inconvenient, and we apologize for any inconvenience caused. We are working on resolving this issue as soon as possible.
“AND THEN SHE LAUGHS AT ME ? DISGUSTING SERVICE” , - You're wrong; your wife was in touch with us by phone and sent WhatsApp messages.
We've been looking for your tax invoice and couldn't find any information about your purchase.
Please email it to us