1 reviews | Active since May 2021
Bad customer service
This company has been promising me for years now to come and look at why the solar geyser they installed at my home, not efficient. I use over 5Kwh of electricity in a 12 hour period when the geyser is on. I’ve been letting them know for years now and they want to charge me to come out to look at the issue. Since it inception I’ve complained but no one came to assist. I’ve spent over R20k to have the system installed But spend more money now on using my geyser since previous to their solar geyser installation I am appalled at their so called service and behaviour towards me. The email stated with and exclamation the unit was installed 4 years ago. my point I’ve been trying to access help from them now they past 4 years. Please if any one is planning to use them please note service will not be rendered and you will be cheated on the product installation and will give you instructions on how to.install geyserwise. When it's their job too..they blame you on how you are using the geyserwise.. they then send their creditionals of their degree not even labeling them correctly thinking you will he afraid of reporting them.. it's sad that such a company exists ok south africa to this day cheating people
Thank you for your review.
Unfortunately, this review is not an accurate reflection of the true facts to the matter.
The facts can be obtained from us directly, as we have all written correspondence pertaining to this complaint.
In short, the following should be noted:
1. The initial solar water heating installation was done in 2019.
2. In April 2020 (during Covid level 5 lock down), the client contacted us via email to query why the electrical back-up of the system was required to be used from time to time.
3. The client confirmed that the solar water heating system was working, but that the operation of the electrical back-up for heating of the water was not understood.
4. We assisted via email with the queries and sent an operation manual, as we were closed due to Covid level 5 restrictions.
5. We invited the client to contact us again once Covid level 5 lock down was lifted, should they wish for us to send out a team to assist on-site.
6. The client did not come back to us after this, until August 2023, regarding the query. Being 4 years after installation and 3 years and 4 months after the email correspondence from April 2020, we advised that we would gladly come out to assist, but that a call out fee will apply.
7. Although charging a call out fee in this instance is fair and reasonable practice, the client is extremely upset about this.
8. Since the statements made in the review above are not an accurate reflection of the true facts, we have requested Hellopeter to remove this review.
Kind regards,
Solar Craft Team
Thank you for your review.
Unfortunately, this review is not an accurate reflection of the true facts to the matter.
The facts can be obtained from us directly, as we have all written correspondence pertaining to this complaint.
In short, the following should be noted:
1. The initial solar water heating installation was done in 2019.
2. In April 2020 (during Covid level 5 lock down), the client contacted us via email to query why the electrical back-up of the system was required to be used from time to time.
3. The client confirmed that the solar water heating system was working, but that the operation of the electrical back-up for heating of the water was not understood.
4. We assisted via email with the queries and sent an operation manual, as we were closed due to Covid level 5 restrictions.
5. We invited the client to contact us again once Covid level 5 lock down was lifted, should they wish for us to send out a team to assist on-site.
6. The client did not come back to us after this, until August 2023, regarding the query. Being 4 years after installation and 3 years and 4 months after the email correspondence from April 2020, we advised that we would gladly come out to assist, but that a call out fee will apply.
7. Although charging a call out fee in this instance is fair and reasonable practice, the client is extremely upset about this.
8. Since the statements made in the review above are not an accurate reflection of the true facts, we have requested Hellopeter to remove this review.
Kind regards,
Solar Craft Team