Bad Service from Solar Cluster

Total lack of client service. System was under-specced from the start leading to countless issues despite having requirements explained in detail. They have been caught out lying about clients when net with a complaint. The way they deal with complaints, if you are lucky enough to hear from them, is blame the client's load usage (something they should have worked out in the beginning), or it's the client's internet connection when readings can't be taken. Somehow, they have managed to have managed to have the geyser use up battery power (not my requirement) so now my geyser remains almost permanently switched off. I now have to buy extra batteries to make up for their ineffective system. They are also way overpriced as one can get same batteries (ones that they said only they can supply) for R12000 cheaper elsewhere. It would seem that they don't like dealing with people who call them out on their incompetence, hence if you dissatisfied due to their sheer incompetence, they ignore such clients. (how professional, any intelligent business man knows, tough clients make for the best referrals). In short, if you want a seamless, competent installation and a service provider that creates a pleasant customer experience, do not use these guys. There are plenty providers out there, stay away from Solar Cluster unless you want to get ********** and treated like dirt in the process.

They then try to cover their tracks by attempting to discredit the client.

My partner was also informed that they ignore me because they "don't like me", hardly a reason when we have given them R130k for a sub-standard system.

I was told to "flick switches" on a complex system maybe in the hope that I do break something and then they can blame the client.

Doing business with these people is over-priced and not worth it.

Promises were made of a proactive approach to potential issues and they even bragged about a client in Witbank where they allegedly detected a lack of power and informed the client who, allegedly discovered a broken solar panel. If this were true, they detected that my system was completely off-line.

More than three weeks later, I still have a faulty system and even more lies and excuses, indicating a compete lack of professionalism and accountability.