DW
Donovan W
1 reviews | Active since Sept 2019
13 Mar 2023, 11:45
Worst after sales service ever
Struggle with aftersales service to update the firmware of my batteries. Lennon and company is very evasive or reluctant to help. Lennon always say he will help you or phone you back, that never happens. When you push to be helped then you cant get hold off him. I would say by such actions by him and his team brings Solar Advice name in disrepute.
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Solar Advice's replyOfficial
13 Mar 2023, 12:17Good day Donovan
At the end of Jan 2023 you started the returns process to get your Greenrich batteries firmware updated. Our supplier advised the batteries can be sent to them and they will update and return to us. We never received the batteries.
The card to return the batteries to the supplier was never completed and hence closed from that point Solar Advice were not advised of any other issues.
I have chatted to Lennon as to his part in this.
The day you returned the batteries Lennon was at the warehouse and advised to speed the process up he can do the update for you. You had 2 of the 3 batteries with you and he was able to do the update for you.
He was trying to assist and speed up the process, However there seems to be something that has been missed.
I apologies if there were any other issues you had discussed with Lennon that have not been addressed.
Please can I ask what these are so that Solar Advice can get the chance to rectify the issues you are having?
I have also send you a mail with regards to this. As soon as I get your response I will gladly assist.
At the end of Jan 2023 you started the returns process to get your Greenrich batteries firmware updated. Our supplier advised the batteries can be sent to them and they will update and return to us. We never received the batteries.
The card to return the batteries to the supplier was never completed and hence closed from that point Solar Advice were not advised of any other issues.
I have chatted to Lennon as to his part in this.
The day you returned the batteries Lennon was at the warehouse and advised to speed the process up he can do the update for you. You had 2 of the 3 batteries with you and he was able to do the update for you.
He was trying to assist and speed up the process, However there seems to be something that has been missed.
I apologies if there were any other issues you had discussed with Lennon that have not been addressed.
Please can I ask what these are so that Solar Advice can get the chance to rectify the issues you are having?
I have also send you a mail with regards to this. As soon as I get your response I will gladly assist.
Solar Advice's reply13 Mar 2023, 12:17
Official
Good day Donovan
At the end of Jan 2023 you started the returns process to get your Greenrich batteries firmware updated. Our supplier advised the batteries can be sent to them and they will update and return to us. We never received the batteries.
The card to return the batteries to the supplier was never completed and hence closed from that point Solar Advice were not advised of any other issues.
I have chatted to Lennon as to his part in this.
The day you returned the batteries Lennon was at the warehouse and advised to speed the process up he can do the update for you. You had 2 of the 3 batteries with you and he was able to do the update for you.
He was trying to assist and speed up the process, However there seems to be something that has been missed.
I apologies if there were any other issues you had discussed with Lennon that have not been addressed.
Please can I ask what these are so that Solar Advice can get the chance to rectify the issues you are having?
I have also send you a mail with regards to this. As soon as I get your response I will gladly assist.
At the end of Jan 2023 you started the returns process to get your Greenrich batteries firmware updated. Our supplier advised the batteries can be sent to them and they will update and return to us. We never received the batteries.
The card to return the batteries to the supplier was never completed and hence closed from that point Solar Advice were not advised of any other issues.
I have chatted to Lennon as to his part in this.
The day you returned the batteries Lennon was at the warehouse and advised to speed the process up he can do the update for you. You had 2 of the 3 batteries with you and he was able to do the update for you.
He was trying to assist and speed up the process, However there seems to be something that has been missed.
I apologies if there were any other issues you had discussed with Lennon that have not been addressed.
Please can I ask what these are so that Solar Advice can get the chance to rectify the issues you are having?
I have also send you a mail with regards to this. As soon as I get your response I will gladly assist.