1 reviews | Active since May 2023
Solar Advice worst after sales service ever experienced
Solar Advice installed our solar system professionally, Eugene who installed it, is probably the only one assisting with after sales service. Solar Advice in actual fact does not give any after sales service. Ayden Smith who sold me the system, just stands out the water and tells me that the issuing of the COC is not his department. On 17 April I requested the COC from Ayden Smith, system was installed on 14 April. he tells me he will get back to me. On 18 April I request it from him again. on 19 April he only gets back and says he will ask after sales service to phone me. Up to today nobody has phoned me. On 23 April I get an email from my insurance company telling me that my short term insurance cover for the solar system will be suspended until I give them the COC. I request it from Ayden again on same date, stating that there is no insurance cover because of Solar Advice's poor service. He replies on 24 April stating that he will ask the people in after sales to make contact and gives me the email address of David Brown. I email David Brown on the same day, up to today no reply.
So now Solar Advice does not communicate with me in any way and my insurance is suspended on my solar system for more than two week.
Be extremely careful for a sales person who only sells, with no idea what after sales service is all about. If you ever thought of Solar Advice, think again.
Firstly, apologies for the lack of feedback you experienced and the delay in receiving your COC.
I can confirm you have been sent your COC for the installation completed on 14/04/2023, the unfortunate delay has been caused due to our wireman being inundated with signing off on installations that have been completed. We have brought in additional electricians to assist with the increase in installations caused by ongoing load shedding.
To add to the above we have recently also hired additional personnel in our aftersales team to assist with call volumes and contacting clients, such as yourself, after the installation has taken place.
Firstly, apologies for the lack of feedback you experienced and the delay in receiving your COC.
I can confirm you have been sent your COC for the installation completed on 14/04/2023, the unfortunate delay has been caused due to our wireman being inundated with signing off on installations that have been completed. We have brought in additional electricians to assist with the increase in installations caused by ongoing load shedding.
To add to the above we have recently also hired additional personnel in our aftersales team to assist with call volumes and contacting clients, such as yourself, after the installation has taken place.