SL
Stephen L
1 reviews | Active since Jul 2021
21 Jul 2021, 13:30
Poor customer service
<div>I bought an inverter and battery from Solar Advice, along with installation. They quickly dispatched the equipment, then a few days later said that they could only do the installation in six weeks. I've sent multiple e-mails since then, and they don't even have the courtesy to respond to them. When you call them they just say that the sales team don't do installation bookings, and they can't help. So now I'm stuck with some really big, expensive boxes that I can't do anything with. Very disappointed.</div>
Helpful (0)
Replies (2)0
Replies (2)
Solar Advice's replyOfficial
21 Jul 2021, 14:18Hi Stephen,
Thank you for taking the time to review us, we appreciate all feedback to better our service.
I will investigate and revert back shortly.
Thank you for taking the time to review us, we appreciate all feedback to better our service.
I will investigate and revert back shortly.
Solar Advice's reply21 Jul 2021, 14:18
Official
Hi Stephen,
Thank you for taking the time to review us, we appreciate all feedback to better our service.
I will investigate and revert back shortly.
Thank you for taking the time to review us, we appreciate all feedback to better our service.
I will investigate and revert back shortly.
Solar Advice's replyOfficial
21 Jul 2021, 19:48Hi Stephan,
Firstly I would like to stipulate our deep regret to any dissatisfaction that you may have otherwise experienced before our indefinite intent to deliver a quality all round service.
Regarding the backlog for the install date, unfortunately the combination of COVID, looting saga and the recent load shedding we had all stacked and delayed our 4 current teams in your area. I see we did subsequently manage to find a sooner date however seemingly a tad late to you finding an alternate installer.
We have issued the refund as requested and truly wish the best for you and the experience of your new system
Firstly I would like to stipulate our deep regret to any dissatisfaction that you may have otherwise experienced before our indefinite intent to deliver a quality all round service.
Regarding the backlog for the install date, unfortunately the combination of COVID, looting saga and the recent load shedding we had all stacked and delayed our 4 current teams in your area. I see we did subsequently manage to find a sooner date however seemingly a tad late to you finding an alternate installer.
We have issued the refund as requested and truly wish the best for you and the experience of your new system
Solar Advice's reply21 Jul 2021, 19:48
Official
Hi Stephan,
Firstly I would like to stipulate our deep regret to any dissatisfaction that you may have otherwise experienced before our indefinite intent to deliver a quality all round service.
Regarding the backlog for the install date, unfortunately the combination of COVID, looting saga and the recent load shedding we had all stacked and delayed our 4 current teams in your area. I see we did subsequently manage to find a sooner date however seemingly a tad late to you finding an alternate installer.
We have issued the refund as requested and truly wish the best for you and the experience of your new system
Firstly I would like to stipulate our deep regret to any dissatisfaction that you may have otherwise experienced before our indefinite intent to deliver a quality all round service.
Regarding the backlog for the install date, unfortunately the combination of COVID, looting saga and the recent load shedding we had all stacked and delayed our 4 current teams in your area. I see we did subsequently manage to find a sooner date however seemingly a tad late to you finding an alternate installer.
We have issued the refund as requested and truly wish the best for you and the experience of your new system