1 reviews | Active since Mar 2021
Shocking Service & Attitude
Placed An Order For A Off Grid Solar Kit (Shipped To Durban For A Installation In Richmond 124 km away from our offices) Got The Kit Delivered Packed Boxes And Headed Off To The Installation In Richmond) Day One : Installed the Off Grid Inverter And Did cabling . Placed Solar panels On Roof And Looked for the Mounting Brackets I was Charged For Over R4000 (Nothing In Kit Received) Had To Pack Tools Up And Head Back for I couldn't continue the Installation without The Brackets (Had To Remove the Solar panels Off the Roof) Day Two : Purchased Brackets Somewhere Ells Got To Installation , Installed the Panels , Started To Connect the panels up to find that there is only 3 pairs of connectors for the solar panels & There Are Center Pins Missing. Had to pack up once again.For I could not Finnish the Installation. Day 3 : Eventually Got The Job Done Leon ******tze not very helpfull , Every time I contacted him he said he will phone me back (Never Did Once) He Has No Clue about the products he sells and I had to phone someone ells for advice. Shocking Service & Attitude
Dion Cronje
Thank you for the review, we appreciate all feedback to help us better our service in any way we can.
I will personally investigate the issue and revert back to you once I have some details to see how I can attempt to rectify the matter for you.
I do apologize for any inconvenience you may have been caused.
Thank you for the review, we appreciate all feedback to help us better our service in any way we can.
I will personally investigate the issue and revert back to you once I have some details to see how I can attempt to rectify the matter for you.
I do apologize for any inconvenience you may have been caused.
2) Regarding the need to call another, this is procedure as the sales guys do not offer technical, we have a paid technician for that for which he passed you through to.
3) From what I have gathered, we have also offered technical assistance with battery setup too, for which is a extra service, which I don't believe a 1 star is just in this case.
4) I believe you were refunded for the mounting right away, again, for this I do apologize.
5) Regarding the bad attitude of our sales agent, I have raised this query with him and seemingly is not aware of the behavior, however we are keeping him under review for future mentioned cases from any others as he has had an impeccable record with us for two years, for this we will be giving him the benefit of the doubt until proven wrong.
Please feel free to add any further comments should you wish to have any further feedback.
Thanks
2) Regarding the need to call another, this is procedure as the sales guys do not offer technical, we have a paid technician for that for which he passed you through to.
3) From what I have gathered, we have also offered technical assistance with battery setup too, for which is a extra service, which I don't believe a 1 star is just in this case.
4) I believe you were refunded for the mounting right away, again, for this I do apologize.
5) Regarding the bad attitude of our sales agent, I have raised this query with him and seemingly is not aware of the behavior, however we are keeping him under review for future mentioned cases from any others as he has had an impeccable record with us for two years, for this we will be giving him the benefit of the doubt until proven wrong.
Please feel free to add any further comments should you wish to have any further feedback.
Thanks