Regrets. So many regrets.

Where is the after sales service?

Their online ticket/CRM system is nice, but any request or query posted to it goes unanswered, as do most emails to them.

I was given the incorrect surge protectors, and told they would work. I then had to explain three times to them that I did indeed pay for installation, as their invoice includes this in the inverter part code.

Once I had convinced them that I had paid for an install, an electrician was booked for Friday. Again, I had to push them to have this done. The electrician arrived at 3pm, and said there’s no way he’d be able to complete the job. He had been given completely the wrong info for the install.

Sunday has arrived, but the electrician has not.

Requests to speak to business owners are declined - you’re encouraged to set up a meeting instead.

I took a gamble with this online purchase, and I’m regretting it.