AS
Andrew S
1 reviews | Active since Apr 2023
12 Apr 2023, 15:12
REALLY Poor customer support
Solar advice is an uphill battle. Delays are not communicated. It's almost impossible to to get hold of anyone. Today alone I have made 3 calls to find out about my COC and have spent upwards of 20 minutes in a telephonic que. I've given up for the day. Don't expect a happy customer experience.
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Solar Advice's replyOfficial
20 Apr 2023, 07:55Good day Andrew
We apologies for the experience and will investigate both points brought up in your review.
Our lines have been extremally busy with the continued and increasing stages of load shedding. We are trying to bring more staff on board to deal with this matter.
I will follow up with the contractors on the COC and why this has not yet been sent.
We apologies for the experience and will investigate both points brought up in your review.
Our lines have been extremally busy with the continued and increasing stages of load shedding. We are trying to bring more staff on board to deal with this matter.
I will follow up with the contractors on the COC and why this has not yet been sent.
Solar Advice's reply20 Apr 2023, 07:55
Official
Good day Andrew
We apologies for the experience and will investigate both points brought up in your review.
Our lines have been extremally busy with the continued and increasing stages of load shedding. We are trying to bring more staff on board to deal with this matter.
I will follow up with the contractors on the COC and why this has not yet been sent.
We apologies for the experience and will investigate both points brought up in your review.
Our lines have been extremally busy with the continued and increasing stages of load shedding. We are trying to bring more staff on board to deal with this matter.
I will follow up with the contractors on the COC and why this has not yet been sent.