1 reviews | Active since Aug 2014
No after sales service, no delivery of items paid for, and lying about stock levels
Once you pay them they forget you exist and they lie about stock levels to get you to order and pay. I placed an order with them and paid in full upfront as they request you to do. The service was okay in the beginning with Dean Brown handling the quote and Jen Scala assisting with installation booking and lead times. Initially I was told that all the items were in stock but when I paid then suddenly they did not have panels anymore. So they only installed the inverter and battery. They keep on giving me empty promises and excuses of when the panels will arrive but weeks have gone by now and still no panels...I also raised a few technical queries with them regarding the inverter and battery making a high frequency sounds and our electricity meter not working anymore, that was over 2 weeks ago. I followed up twice but they just ignore me and I have no feedback yet of any kind and no panels...The after sales service is disgraceful and they sit with thousands of rands of my money and they don't give me the products I paid for...if they continue to ignore me and do not deliver the items I paid for I will be forced to take further action against them.
Thanks for your time on the phone.
As discussed, there is currently a shortage of panels country wide. We have been promised by our suppliers over the last month to month and a half that panels will arrive. Every week this has been pushed out further and further and obviously we sit in a situation where it looks like we are making excuses or lying which is not the case.
Our supplier has advised that they will provide us with a letter apologizing for the delay but also giving a bit more of an explanation of the issues they have been experiencing getting the panels released from customs. Once I have this letter I will email it to you. We will make it available to all our customers currently waiting.
As soon as we have the panels we will be making arrangements to get them installed as soon as we possible can.
I will also send you a mail from my personal account so if you need further assistance please let me know.
Thanks for your time on the phone.
As discussed, there is currently a shortage of panels country wide. We have been promised by our suppliers over the last month to month and a half that panels will arrive. Every week this has been pushed out further and further and obviously we sit in a situation where it looks like we are making excuses or lying which is not the case.
Our supplier has advised that they will provide us with a letter apologizing for the delay but also giving a bit more of an explanation of the issues they have been experiencing getting the panels released from customs. Once I have this letter I will email it to you. We will make it available to all our customers currently waiting.
As soon as we have the panels we will be making arrangements to get them installed as soon as we possible can.
I will also send you a mail from my personal account so if you need further assistance please let me know.