ZM
Zakithi M
1 reviews | Active since Oct 2018
01 Feb 2022, 12:49
BAD SERVICE
Oh my goodness!!! Such bad service from Solar advice. This is my 3rd order with them, the last 2 were a breeze 3 years ago. I placed order 8231 on 7 January, it was for an inverter with installation. The guy that came to do the installation did not finish, and said he will comeback the next day to complete the installation. He has not pitched. When we call Solar Advise, they say they will come back to us, and no response is given. Even when I was enquiring on the delivery of my order (it took 3 weeks to deliver), I was not getting a response after they promised to call me back. I am just shocked at the way that the service has deteriorated. I hope they will come and finish the installation.
Helpful (0)
Replies (14)0
Replies (14)
Solar Advice's replyOfficial
01 Feb 2022, 13:34Good day Zakithi
We are sorry you feel this way.
After the conversation this morning with myself all seemed in order.
I would like to clarify a couple of points with regards to your current situation and installation.
Your first purchase was not installed via a Solar Advice Installer. When our installers got there to do the installation they did what they could but advised that additional equipment would be needed to ensure the installation would meet requirements for a COC. There are some key components missing in your current setup.
Equipment purchased with installation is always delivered closer to the time of installation. This is why there would seem to be a delay from purchase to delivery. As far as I am aware this was advised.
I do apologise for the miscommunication from one of the members in the installation team. They advised they would be back this morning which was incorrect as you had not yet got the quote from the installer. This has been addressed with the project manager.
Our installer advised he will quote you on the necessary equipment to complete the installation in accordance with standard and so that the COC can be supp****. They are busy putting this together for you.
We will be in contact to set a date for the installation of the system and to get this all wrapped up for you.
We are sorry you feel this way.
After the conversation this morning with myself all seemed in order.
I would like to clarify a couple of points with regards to your current situation and installation.
Your first purchase was not installed via a Solar Advice Installer. When our installers got there to do the installation they did what they could but advised that additional equipment would be needed to ensure the installation would meet requirements for a COC. There are some key components missing in your current setup.
Equipment purchased with installation is always delivered closer to the time of installation. This is why there would seem to be a delay from purchase to delivery. As far as I am aware this was advised.
I do apologise for the miscommunication from one of the members in the installation team. They advised they would be back this morning which was incorrect as you had not yet got the quote from the installer. This has been addressed with the project manager.
Our installer advised he will quote you on the necessary equipment to complete the installation in accordance with standard and so that the COC can be supp****. They are busy putting this together for you.
We will be in contact to set a date for the installation of the system and to get this all wrapped up for you.
Solar Advice's reply01 Feb 2022, 13:34
Official
Good day Zakithi
We are sorry you feel this way.
After the conversation this morning with myself all seemed in order.
I would like to clarify a couple of points with regards to your current situation and installation.
Your first purchase was not installed via a Solar Advice Installer. When our installers got there to do the installation they did what they could but advised that additional equipment would be needed to ensure the installation would meet requirements for a COC. There are some key components missing in your current setup.
Equipment purchased with installation is always delivered closer to the time of installation. This is why there would seem to be a delay from purchase to delivery. As far as I am aware this was advised.
I do apologise for the miscommunication from one of the members in the installation team. They advised they would be back this morning which was incorrect as you had not yet got the quote from the installer. This has been addressed with the project manager.
Our installer advised he will quote you on the necessary equipment to complete the installation in accordance with standard and so that the COC can be supp****. They are busy putting this together for you.
We will be in contact to set a date for the installation of the system and to get this all wrapped up for you.
We are sorry you feel this way.
After the conversation this morning with myself all seemed in order.
I would like to clarify a couple of points with regards to your current situation and installation.
Your first purchase was not installed via a Solar Advice Installer. When our installers got there to do the installation they did what they could but advised that additional equipment would be needed to ensure the installation would meet requirements for a COC. There are some key components missing in your current setup.
Equipment purchased with installation is always delivered closer to the time of installation. This is why there would seem to be a delay from purchase to delivery. As far as I am aware this was advised.
I do apologise for the miscommunication from one of the members in the installation team. They advised they would be back this morning which was incorrect as you had not yet got the quote from the installer. This has been addressed with the project manager.
Our installer advised he will quote you on the necessary equipment to complete the installation in accordance with standard and so that the COC can be supp****. They are busy putting this together for you.
We will be in contact to set a date for the installation of the system and to get this all wrapped up for you.
ZM
Zakithi M's updateReviewer Update
01 Feb 2022, 15:33Thank you for your prompt response. Johan, the Gauteng agent has promised to call my husband today after 4pm.
I will keep you posted.
Its such a pity that we need to come here to get a response and the installer that called my husband dropped the phone on him after he told him that he does not understand Venda, he must speak English.
I will keep you posted.
Its such a pity that we need to come here to get a response and the installer that called my husband dropped the phone on him after he told him that he does not understand Venda, he must speak English.
ZM
Zakithi M's update01 Feb 2022, 15:33
Reviewer Update
Thank you for your prompt response. Johan, the Gauteng agent has promised to call my husband today after 4pm.
I will keep you posted.
Its such a pity that we need to come here to get a response and the installer that called my husband dropped the phone on him after he told him that he does not understand Venda, he must speak English.
I will keep you posted.
Its such a pity that we need to come here to get a response and the installer that called my husband dropped the phone on him after he told him that he does not understand Venda, he must speak English.
Solar Advice's replyOfficial
01 Feb 2022, 16:19Hi
Yes, I organized with Lennon who is the installer in Gauteng to call your husband after 4, he oversees the teams in Gauteng.
He will address the call your husband said he received from one of his team.
We will follow up with both parties afterward.
Yes, I organized with Lennon who is the installer in Gauteng to call your husband after 4, he oversees the teams in Gauteng.
He will address the call your husband said he received from one of his team.
We will follow up with both parties afterward.
Solar Advice's reply01 Feb 2022, 16:19
Official
Hi
Yes, I organized with Lennon who is the installer in Gauteng to call your husband after 4, he oversees the teams in Gauteng.
He will address the call your husband said he received from one of his team.
We will follow up with both parties afterward.
Yes, I organized with Lennon who is the installer in Gauteng to call your husband after 4, he oversees the teams in Gauteng.
He will address the call your husband said he received from one of his team.
We will follow up with both parties afterward.
Solar Advice's replyOfficial
02 Feb 2022, 11:52Good morning
To follow on from yesterday, Lennon called your husband and we have organised to finish the installation on Saturday. This way he will not have to take an additional day off from work.
We look forward to have you up and running shortly.
Thanks
To follow on from yesterday, Lennon called your husband and we have organised to finish the installation on Saturday. This way he will not have to take an additional day off from work.
We look forward to have you up and running shortly.
Thanks
Solar Advice's reply02 Feb 2022, 11:52
Official
Good morning
To follow on from yesterday, Lennon called your husband and we have organised to finish the installation on Saturday. This way he will not have to take an additional day off from work.
We look forward to have you up and running shortly.
Thanks
To follow on from yesterday, Lennon called your husband and we have organised to finish the installation on Saturday. This way he will not have to take an additional day off from work.
We look forward to have you up and running shortly.
Thanks
ZM
Zakithi M's updateReviewer Update
05 Feb 2022, 11:59Hello,
So.... Saturday came... no one came. You know, when I was placing the order, my husband said I must not include installation. But I told him with the past 4 orders that we had placed before, we never had issues with Solar Advice and they always responded promptly. I had to convince him that if we go through Solar Advice, it will be smooth sailing. How wrong was I!!!!! Now I am getting "I told you so..." sigh. If I knew that we will have such a bad experience, I would have just ordered the product, and not the installation. This is now causing such a rift in our marriage. I am going to ask for a refund and find another company for the installation. I am disappointed beyond words.
So.... Saturday came... no one came. You know, when I was placing the order, my husband said I must not include installation. But I told him with the past 4 orders that we had placed before, we never had issues with Solar Advice and they always responded promptly. I had to convince him that if we go through Solar Advice, it will be smooth sailing. How wrong was I!!!!! Now I am getting "I told you so..." sigh. If I knew that we will have such a bad experience, I would have just ordered the product, and not the installation. This is now causing such a rift in our marriage. I am going to ask for a refund and find another company for the installation. I am disappointed beyond words.
ZM
Zakithi M's update05 Feb 2022, 11:59
Reviewer Update
Hello,
So.... Saturday came... no one came. You know, when I was placing the order, my husband said I must not include installation. But I told him with the past 4 orders that we had placed before, we never had issues with Solar Advice and they always responded promptly. I had to convince him that if we go through Solar Advice, it will be smooth sailing. How wrong was I!!!!! Now I am getting "I told you so..." sigh. If I knew that we will have such a bad experience, I would have just ordered the product, and not the installation. This is now causing such a rift in our marriage. I am going to ask for a refund and find another company for the installation. I am disappointed beyond words.
So.... Saturday came... no one came. You know, when I was placing the order, my husband said I must not include installation. But I told him with the past 4 orders that we had placed before, we never had issues with Solar Advice and they always responded promptly. I had to convince him that if we go through Solar Advice, it will be smooth sailing. How wrong was I!!!!! Now I am getting "I told you so..." sigh. If I knew that we will have such a bad experience, I would have just ordered the product, and not the installation. This is now causing such a rift in our marriage. I am going to ask for a refund and find another company for the installation. I am disappointed beyond words.
Solar Advice's replyOfficial
07 Feb 2022, 09:08Good day
Lennon had sent you a quote for the work and materials needed to complete the installation on Saturday. To date the quote was not accepted, no payment was received and no POP was sent.
On our Website under the inverter installation it clearly states that the installation excludes any pre-existing electrical issues. As stated previous, the first installation that was done was not done correctly as per SANS. We unfortunately cannot be held liable for this.
As much as I understand the frustration surrounding this, our team will not do an installation that is not done correctly and to a certain standard. This can be dangerous as well as cause issues with the equipment down the line as well as effect the warranties on the products. I am sure you understand this and would also not want to be in a position where the installation could cause problems in the future.
Lennon had sent you a quote for the work and materials needed to complete the installation on Saturday. To date the quote was not accepted, no payment was received and no POP was sent.
On our Website under the inverter installation it clearly states that the installation excludes any pre-existing electrical issues. As stated previous, the first installation that was done was not done correctly as per SANS. We unfortunately cannot be held liable for this.
As much as I understand the frustration surrounding this, our team will not do an installation that is not done correctly and to a certain standard. This can be dangerous as well as cause issues with the equipment down the line as well as effect the warranties on the products. I am sure you understand this and would also not want to be in a position where the installation could cause problems in the future.
Solar Advice's reply07 Feb 2022, 09:08
Official
Good day
Lennon had sent you a quote for the work and materials needed to complete the installation on Saturday. To date the quote was not accepted, no payment was received and no POP was sent.
On our Website under the inverter installation it clearly states that the installation excludes any pre-existing electrical issues. As stated previous, the first installation that was done was not done correctly as per SANS. We unfortunately cannot be held liable for this.
As much as I understand the frustration surrounding this, our team will not do an installation that is not done correctly and to a certain standard. This can be dangerous as well as cause issues with the equipment down the line as well as effect the warranties on the products. I am sure you understand this and would also not want to be in a position where the installation could cause problems in the future.
Lennon had sent you a quote for the work and materials needed to complete the installation on Saturday. To date the quote was not accepted, no payment was received and no POP was sent.
On our Website under the inverter installation it clearly states that the installation excludes any pre-existing electrical issues. As stated previous, the first installation that was done was not done correctly as per SANS. We unfortunately cannot be held liable for this.
As much as I understand the frustration surrounding this, our team will not do an installation that is not done correctly and to a certain standard. This can be dangerous as well as cause issues with the equipment down the line as well as effect the warranties on the products. I am sure you understand this and would also not want to be in a position where the installation could cause problems in the future.
ZM
Zakithi M's updateReviewer Update
07 Feb 2022, 09:44Good morning,
We have not received any quote from Lennon. Was it sent via email?
We have not received any quote from Lennon. Was it sent via email?
ZM
Zakithi M's update07 Feb 2022, 09:44
Reviewer Update
Good morning,
We have not received any quote from Lennon. Was it sent via email?
We have not received any quote from Lennon. Was it sent via email?
Solar Advice's replyOfficial
07 Feb 2022, 10:19Good morning,
Yes, it was sent via email on 01/02/2022. The mail would have come from QuickBooks as this is the quoting system they use.
Could you check if the mail possibly went into a spam or junk folder?
Thanks
Yes, it was sent via email on 01/02/2022. The mail would have come from QuickBooks as this is the quoting system they use.
Could you check if the mail possibly went into a spam or junk folder?
Thanks
Solar Advice's reply07 Feb 2022, 10:19
Official
Good morning,
Yes, it was sent via email on 01/02/2022. The mail would have come from QuickBooks as this is the quoting system they use.
Could you check if the mail possibly went into a spam or junk folder?
Thanks
Yes, it was sent via email on 01/02/2022. The mail would have come from QuickBooks as this is the quoting system they use.
Could you check if the mail possibly went into a spam or junk folder?
Thanks
ZM
Zakithi M's updateReviewer Update
07 Feb 2022, 10:24Good morning.
There is nothing in the junk mail for 01/02/2022. No email received. May you please attach a screen shot of the sent email? Which email address was used?
There is nothing in the junk mail for 01/02/2022. No email received. May you please attach a screen shot of the sent email? Which email address was used?
ZM
Zakithi M's update07 Feb 2022, 10:24
Reviewer Update
Good morning.
There is nothing in the junk mail for 01/02/2022. No email received. May you please attach a screen shot of the sent email? Which email address was used?
There is nothing in the junk mail for 01/02/2022. No email received. May you please attach a screen shot of the sent email? Which email address was used?
Solar Advice's replyOfficial
07 Feb 2022, 10:57Mail was sent to your husbands email address the same details we sent the quote and previous invoice to.
Solar Advice's reply07 Feb 2022, 10:57
Official
Mail was sent to your husbands email address the same details we sent the quote and previous invoice to.
Solar Advice's replyOfficial
07 Feb 2022, 10:58I have a PDF of the quote that was sent. Do you have an alternative mail address you would like me to send it to? Not sure if the screen shot pulled through on the last msg.
Solar Advice's reply07 Feb 2022, 10:58
Official
I have a PDF of the quote that was sent. Do you have an alternative mail address you would like me to send it to? Not sure if the screen shot pulled through on the last msg.
ZM
Zakithi M's updateReviewer Update
07 Feb 2022, 11:00Good morning,
The invoice was sent to my email address and if the same address was used - I have not received it. Please send a screen shot of the email sent.
The invoice was sent to my email address and if the same address was used - I have not received it. Please send a screen shot of the email sent.
ZM
Zakithi M's update07 Feb 2022, 11:00
Reviewer Update
Good morning,
The invoice was sent to my email address and if the same address was used - I have not received it. Please send a screen shot of the email sent.
The invoice was sent to my email address and if the same address was used - I have not received it. Please send a screen shot of the email sent.
ZM
Zakithi M's updateReviewer Update
07 Feb 2022, 11:01Please send screen shot of the email sent to ***. This is the same address that the invoice was sent to.
ZM
Zakithi M's update07 Feb 2022, 11:01
Reviewer Update
Please send screen shot of the email sent to ***. This is the same address that the invoice was sent to.
Solar Advice's replyOfficial
07 Feb 2022, 11:24I will send it to you now along with the quote.
According to DFGS it was sent to your husband so maybe not the same email address that we used I will investigate this for you.
According to DFGS it was sent to your husband so maybe not the same email address that we used I will investigate this for you.
Solar Advice's reply07 Feb 2022, 11:24
Official
I will send it to you now along with the quote.
According to DFGS it was sent to your husband so maybe not the same email address that we used I will investigate this for you.
According to DFGS it was sent to your husband so maybe not the same email address that we used I will investigate this for you.