HR
Hennie R

1 reviews | Active since Feb 2022

19 Feb 2022, 14:43

BAD is an understatement

All the bad reviews are accurate based on my experience. To say the service is bad would be a lie, it is truly non-existent. After a of month trying to get them to come and check the faulty equipment they installed (which was also delivered weeks later and installation delayed) I have given up. Not sure if they are still in business (I suspect maybe just to con others as well) and just answering calls with no intention to respond or capability to execute anything. Don’t be fooled by their professional looking website or call center, you will hear when you call them that they claim (I now know self-proclaimed) to be number one, but I think they forgot to mention from the back. I sincerely hope this helps others out there who read this review from losing their money with this company. The recent positive one liner reviews on hellopeter also looks a bit suspect, but still up to people out there to decide if they want to take a chance on this company, I certainly won’t even if they contact me now having forced me to go to this level just to get a response.

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Replies (4)
Solar Advice
Solar Advice's reply21 Feb 2022, 08:26
Official
Good day Hennie

I have followed up with our installers to see what had happened on this case. My apologies that it has not yet been resolved yet.
Our installer had tried calling over the weekend and this morning again but just got your voicemail.
Please can you advise what would be a better time to get hold of you. We would really like to help you get this resolved as this is not the experience we want any client to have.

Solar Advice
Solar Advice's reply23 Feb 2022, 10:14
Official
Good morning Hennie

Just to follow up on your query. Lennon's team will be at your premises on Monday (28/02/2022) to assist you with the issues you have had on the system. 
I will follow up on Monday after they have been on site and we can take things further from there.

Thanks
HR
Hennie R's update28 Feb 2022, 18:11
Reviewer Update
You will follow up...? OK. So the response to your follow up which didn't happen is: Yet again the lip service from your company was exceptional, the actual service was non-existent. You also have my final email regarding the matter. As mentioned previously, I hope this review spares others the inevitable despair.
Solar Advice
Solar Advice's reply01 Mar 2022, 12:10
Official
Good day Hennie

I must apologies for the this. I did follow up with the contractor and as per the previous message everything was on schedule for yesterday. Unfortunately our contractor has let us down on this occasion.
We do have another contractor in the area that I am willing to hand this over to as I would really like to assist you and get this sorted out.

I do understand the frustration this has caused and can assure you we have been pushing our contractors to stick to the arrangements made.