I'm still so shocked, embarrassed and saddled by the treatment I received a Sole Mall branch.

I'm so disappointed pointed, I don't even know where to start.

I went there yesterday, when I got there the lady told me to brush my own hair because it's tangled.

I did that, she finally touches my hair and pulls it painfully. I ask her to rather wash it assuming that when they wash it they will do so in manner that will detangle it.

Another lady was assigned to wash it, she washed my hair as if she was washing a piece of cloth. It tangled even more and she did not wash the sculp.

In all of this the stylist kept on calling one lady to come see my hair, they were looking at me as if I had a contagious deseased, disgusted.

When I was finally moved to the mirror to style, the stylist said to me that she cannot continue to do my hair because it was knotted, and it was... I have never seen my hair in that condition. She then with attitude gave me a form to sign to say that my hair was knotted so she cannot continue. I did not understand the whole form and no one explained it so I did not sign.

Other clients were looking at me, I was so embarrassed. I then asked for them to please allow me to sit there while I detangle my hair as I cannot walk in public in that condition.

I started doing so, one of the ladies, their staff, helped me and she continued doing my hair. When she was done I noticed that my sculp was dirty.

Knowing that it's R99 I told myself that I don't want to cause any trouble I'll just go to the one in town the following week to get it washed properly, at least there is someone who understands my hair there.

When I went to pay, I was told it'sR198, they explained why, I understood, I then asked if I'm paying so much money than they need to rectify their mistake.

The lady said I must wait, one other lady came through, she said she was the manager, it was the same lady who was called three times to see my hair and looked at me disgustingly while they whispered things to each other, she came there to tell me to get over myself. The receptionist also came and told if they wash again they will charge me again for bow dry and iron. They then told me there is another salon at the mall if im unhappy I must go there. She even blocked my way as if I wanted to run out and told me to pay now, she was ready to fight shame. I paid and left.

I felt like a ********, I'm so shocked and traumatized.

I did not think just getting my hair done could be so stressful and depressing. I'm so disappointed ?