1 reviews | Active since Jan 2017
Worst service ever
Don't even know where to start. I send a phone in for repairs as my screen cracked went quick. Got the phone back in about 2 weeks seeing I'm sitting in western cape. Phone supp**** to me from my insurance was a Huawei Y8S. But according to its imei number its a Y9 but box paperwork and everything says Y8S. So parts were replaced with Y9 parts as I assume could be wrong. After first repair not even a month my battery gave in. Send phone back took 2 weeks almost to collect and got repaired and got phone back. Switched it on now my speaker isn't working. Logged a call again on the 22 July 2021 and still haven't collected my phone. Courier that's Ram said it was because of the address that I changed but according to there recordings they should have I was told they collecting the following Monday as there guys isn't in the area anymore. Made contact with the great consultant she has been helpful but the company not. They said they will collect by the Thursday and its already a day after the last promise made.
They said they will replace my phone with a new one but then I most probably have to wait another 2 weeks for that to happen. Mean while it's been over a month and still no phone.
Poorest service ever but happy to receive payment every month and all I get is sorry for the inconvenience you have insured so far.
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After investigating your complaint, we reassessed the phone and then arranged for a replacement device to be delivered to the address you provided and your claim is now closed. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After investigating your complaint, we reassessed the phone and then arranged for a replacement device to be delivered to the address you provided and your claim is now closed. Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva