SK
Sihle K
1 reviews | Active since Jul 2022
22 Jul 2022, 17:39
Very poor service
Extremely poor service. Barely any accountability and every agent promises to get back to you and no one ever does. Incompetency at it's best
Helpful (0)
Replies (5)0
Replies (5)
Sohva's replyOfficial
25 Jul 2022, 08:47Hi Sihle - we're sorry to hear that you have had a poor experience with us. Please send us your claim number and contact details so we can investigate further!
Sohva's reply25 Jul 2022, 08:47
Official
Hi Sihle - we're sorry to hear that you have had a poor experience with us. Please send us your claim number and contact details so we can investigate further!
SK
Sihle K's updateReviewer Update
25 Jul 2022, 09:18My original insurer was Finrite and I was told they have closed and clients have been forwarded to you. I was not given any claim number. There was a specific ref provided to me when making the excess payment. I have sent an email with proof of payment attached along with the document I was provided with when taking up the insurance. That was last week and I have not received any reply. That is the information I can provide. Any email I can forward that to?
SK
Sihle K's update25 Jul 2022, 09:18
Reviewer Update
My original insurer was Finrite and I was told they have closed and clients have been forwarded to you. I was not given any claim number. There was a specific ref provided to me when making the excess payment. I have sent an email with proof of payment attached along with the document I was provided with when taking up the insurance. That was last week and I have not received any reply. That is the information I can provide. Any email I can forward that to?
Sohva's replyOfficial
25 Jul 2022, 15:45Hi Sihle - thank you for your reply. Please can you email all the information to *** - our complaints team is on the lookout for your mail.
Sohva's reply25 Jul 2022, 15:45
Official
Hi Sihle - thank you for your reply. Please can you email all the information to *** - our complaints team is on the lookout for your mail.
Sohva's replyOfficial
25 Jul 2022, 15:50Please use email address "complaints @ sohva .co .za" (remove the spaces)
Sohva's reply25 Jul 2022, 15:50
Official
Please use email address "complaints @ sohva .co .za" (remove the spaces)
Sohva's replyOfficial
27 Aug 2022, 11:14Dear Sihle
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that the policy was not updated on the policy administrator's system. We have now managed to update your policy, and we have now approved your claim.
We have attempted to call you on your number provided, but we haven't been able to get hold of you. We have also sent you an email regarding choosing a replacement device. Once we receive feedback, we will arrange to deliver a new device to you.
Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that the policy was not updated on the policy administrator's system. We have now managed to update your policy, and we have now approved your claim.
We have attempted to call you on your number provided, but we haven't been able to get hold of you. We have also sent you an email regarding choosing a replacement device. Once we receive feedback, we will arrange to deliver a new device to you.
Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Sohva's reply27 Aug 2022, 11:14
Official
Dear Sihle
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that the policy was not updated on the policy administrator's system. We have now managed to update your policy, and we have now approved your claim.
We have attempted to call you on your number provided, but we haven't been able to get hold of you. We have also sent you an email regarding choosing a replacement device. Once we receive feedback, we will arrange to deliver a new device to you.
Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After looking into your complaint, we realised that the policy was not updated on the policy administrator's system. We have now managed to update your policy, and we have now approved your claim.
We have attempted to call you on your number provided, but we haven't been able to get hold of you. We have also sent you an email regarding choosing a replacement device. Once we receive feedback, we will arrange to deliver a new device to you.
Thank you for bringing this matter to our attention; it helps us to improve our operations and services.
Kind regards
Team Sohva