zM
zanele M
1 reviews | Active since Jul 2023
11 Jul 2023, 12:03
VERY DISAPPOINTED AND FRUSTRAITED
I've had horrible experience with this company and would not recommend it to anyone After paying my cellphone insurance with them for more than 3 years now i needed to claim after my phone was lost only to be told that they can't find the IMEI number on their system yet they are still deducting money from my account every month. This never happened with Hollard before its only after they have taken over that things are so bad.their service agent Paula was quick to say they can't help me yet they are happy to take my money every moth.SIES!! WHAT A ******* , JOKE OF A COMPANY.. I AM SO DISAPPOINTED
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Sohva's replyOfficial
11 Jul 2023, 14:54Hi Zanele, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's reply11 Jul 2023, 14:54
Official
Hi Zanele, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's replyOfficial
31 Jul 2023, 10:10Hi Zanele, we are happy to confirm that your complaint was resolved and your replacement device was ordered on the 25th of July.
Sohva's reply31 Jul 2023, 10:10
Official
Hi Zanele, we are happy to confirm that your complaint was resolved and your replacement device was ordered on the 25th of July.