NT
Nosipho T

1 reviews | Active since Jun 2018

23 Nov 2024, 17:18

Thank you Hollars Sohva

In a country filled with crime and *******ion, it's important to have an insurance company that will deliver their promise to its clients PAINLESSLY. I submitted my claim with Hollard insurance, administered by Sohva on Tuesday afternoon I called the them to report my phone as stollen. The very same time my claim was submitted and approved. They sent me a link to pay the excess fee a few minutes after the call had ended and I made payment. The next day I received notification that my phone was shipped and 3 days later I had a new phone. I can not express how grateful I am for them handling my case with such urgency and above all else the claims administrator that took my call was so helpful and professional. Letlhogonolo Mthetho you're a star. Thank you for the outstanding service.

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Replies (1)
Sohva
Sohva's reply25 Nov 2024, 07:51
Official
Hi Nisiphi - Thank you so much for your feedback!  We always aim to provide excellent service, and we're happy to hear that your experience with us was painless! We will be sure to acknowledge Letlhogonolo for a great job!