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MUSIKWA M
1 reviews | Active since Jul 2022
26 Jul 2022, 17:29
TERRIBLE SERVICE
The service I'm getting from Sohva is TERRIBLE I feel like crying. Claim reference SC004929. My 1st claim excess is R600 according to the policy document, however, Sohva sent me an sms with an R800 excess and there are sending me from pillar to post since I sent them the policy wording on the 13th July 2022 to proof my claim excess. I DO NOT HAVE A SMARTPHONE AT THE MOMENT, IN 2022 WITH NO PHONE.....
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Replies (2)
Sohva's replyOfficial
26 Jul 2022, 19:40Hi Musikwa, we're sorry to hear you had a poor experience. We have forwarded your details to our claims team to investigate.
Sohva's reply26 Jul 2022, 19:40
Official
Hi Musikwa, we're sorry to hear you had a poor experience. We have forwarded your details to our claims team to investigate.
Sohva's replyOfficial
27 Aug 2022, 11:25Dear Musikwa
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy administrator incorrectly updated the policy excess structure. We have requested for an amendment to your excess based on documents we received from you. Thank you for bringing this matter to our attention. It will help us improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy administrator incorrectly updated the policy excess structure. We have requested for an amendment to your excess based on documents we received from you. Thank you for bringing this matter to our attention. It will help us improve our operations and services.
Kind regards
Team Sohva
Sohva's reply27 Aug 2022, 11:25
Official
Dear Musikwa
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy administrator incorrectly updated the policy excess structure. We have requested for an amendment to your excess based on documents we received from you. Thank you for bringing this matter to our attention. It will help us improve our operations and services.
Kind regards
Team Sohva
Please accept our sincere apologies for the service received and the delays in the below matter. We're sorry that you received bad service and poor customer experience. As the new claims administrator, this is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service.
After thoroughly investigating your complaint, we identified that the policy administrator incorrectly updated the policy excess structure. We have requested for an amendment to your excess based on documents we received from you. Thank you for bringing this matter to our attention. It will help us improve our operations and services.
Kind regards
Team Sohva