TM
Thulisile M
1 reviews | Active since Aug 2023
07 Aug 2023, 10:23
Sovha is the worst!!
I contacted Sovha about a claim for my damaged device and received a rejection letter saying I have exceeded claims in the 12 year period. They are quick to write these letters and they didnt check the claim dates. Then you have to go through a long process claiming over email that takes so long to receive a reply. It so easy to deal with Hollard directly this Sovha has made things so difficult and slow.
Helpful (0)
Replies (5)0
Replies (5)
Sohva's replyOfficial
07 Aug 2023, 17:42Hi Thulisile, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Best regards,
Sohva's reply07 Aug 2023, 17:42
Official
Hi Thulisile, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Best regards,
TM
Thulisile M's updateReviewer Update
15 Aug 2023, 12:01Hi Sohva, I have not been contacted yet and its been 8 days since I laid this complain, the complaints department hasn't repli8ed to all my emails.
TM
Thulisile M's update15 Aug 2023, 12:01
Reviewer Update
Hi Sohva, I have not been contacted yet and its been 8 days since I laid this complain, the complaints department hasn't repli8ed to all my emails.
Sohva's replyOfficial
15 Aug 2023, 13:44Hi Thulisile
After thoroughly investigating your complaint, we emailed you to confirm that your claim was rejected due to the maximum claim benefits being exceeded.
The decline letter you received on 3 August 2023 lays out the correct process to follow if you don't agree with our decision. We have also provided the claim information to Hollard directly to assist you with the claims dispute. As the policy underwriter, only Hollard can make decisions about declined claims.
After thoroughly investigating your complaint, we emailed you to confirm that your claim was rejected due to the maximum claim benefits being exceeded.
The decline letter you received on 3 August 2023 lays out the correct process to follow if you don't agree with our decision. We have also provided the claim information to Hollard directly to assist you with the claims dispute. As the policy underwriter, only Hollard can make decisions about declined claims.
Best regards,
Sohva's reply15 Aug 2023, 13:44
Official
Hi Thulisile
After thoroughly investigating your complaint, we emailed you to confirm that your claim was rejected due to the maximum claim benefits being exceeded.
The decline letter you received on 3 August 2023 lays out the correct process to follow if you don't agree with our decision. We have also provided the claim information to Hollard directly to assist you with the claims dispute. As the policy underwriter, only Hollard can make decisions about declined claims.
After thoroughly investigating your complaint, we emailed you to confirm that your claim was rejected due to the maximum claim benefits being exceeded.
The decline letter you received on 3 August 2023 lays out the correct process to follow if you don't agree with our decision. We have also provided the claim information to Hollard directly to assist you with the claims dispute. As the policy underwriter, only Hollard can make decisions about declined claims.
Best regards,
TM
Thulisile M's updateReviewer Update
16 Aug 2023, 10:35What is use of send the rejection letter to me when Hollard says they doesn't deal with cellphone claims when I call them for a review. I have explained so many times that I have 2 policies but you are so quick to tell us to follow the steps. Ever since you have taken over our policies its been a nightmare. Why am I paying for 2 policies, with 2 different policy numbers but when I claim I am told its one cover band.
TM
Thulisile M's update16 Aug 2023, 10:35
Reviewer Update
What is use of send the rejection letter to me when Hollard says they doesn't deal with cellphone claims when I call them for a review. I have explained so many times that I have 2 policies but you are so quick to tell us to follow the steps. Ever since you have taken over our policies its been a nightmare. Why am I paying for 2 policies, with 2 different policy numbers but when I claim I am told its one cover band.
Sohva's replyOfficial
16 Aug 2023, 14:01Dear Thulisile As mentioned before, your claim was rejected as the maximum claim benefits were exceeded. After receiving your first complaint, Hollard investigated the matter and the claims rejection decision remains unchanged. Hollard provided you with this feedback on 8 August 2023.
If you are still unhappy with Hollard's decision, you may email Hollard's Office of the Internal Adjudicator. The Internal Adjudicator will investigate your complaint objectively and independently. Email: ***
Kind regards
Team Sohva
If you are still unhappy with Hollard's decision, you may email Hollard's Office of the Internal Adjudicator. The Internal Adjudicator will investigate your complaint objectively and independently. Email: ***
Kind regards
Team Sohva
Best regards,
Sohva's reply16 Aug 2023, 14:01
Official
Dear Thulisile As mentioned before, your claim was rejected as the maximum claim benefits were exceeded. After receiving your first complaint, Hollard investigated the matter and the claims rejection decision remains unchanged. Hollard provided you with this feedback on 8 August 2023.
If you are still unhappy with Hollard's decision, you may email Hollard's Office of the Internal Adjudicator. The Internal Adjudicator will investigate your complaint objectively and independently. Email: ***
Kind regards
Team Sohva
If you are still unhappy with Hollard's decision, you may email Hollard's Office of the Internal Adjudicator. The Internal Adjudicator will investigate your complaint objectively and independently. Email: ***
Kind regards
Team Sohva
Best regards,