Sohva Needs to Re-think their professionalism
After sending numerous emails and calling y'all I guess this is the only way to get your attention I have a claim from the 18th of December and a guy named Tshepo had a lot to say about me having a 'female' voice and being male, quite ****phobic and after this I made him aware of how he offended me, he gave a half-apology then after confirming the number several times to send the claim he intentionally put in the wrong number replacing the 1 with a 9 and vice-versa, I know this because I made him repeat the correct number.
I no longer want anything to do witb the company just want my claim resolved, I haven't had a phone since beginning of December like is it really that difficult, Am I reaching for the stars here?
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Replies (3)
Sohva's replyOfficial
09 Jan 2024, 12:35Hi Mandlenkosi, thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch shortly.
Sohva's reply09 Jan 2024, 12:35
Official
Hi Mandlenkosi, thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch shortly.
Sohva's replyOfficial
09 Jan 2024, 18:11Dear Mandlenkosi
Thank you for bringing your concern to our attention. To ensure security in our claims process, our agents are required to ask a series of security questions to confirm they are speaking with the correct policyholder. Additionally, we noticed that the agent unintentionally made an error in capturing the cell phone number by swapping two digits around. We have requested the voucher to be sent to the correct cell phone number that you confirmed, and you should receive it within 48 hours.
We sincerely apologise for any distress and inconvenience you've experienced. We value our customers and understand the importance of offering exceptional service.
Best regards
Team Sohva
Thank you for bringing your concern to our attention. To ensure security in our claims process, our agents are required to ask a series of security questions to confirm they are speaking with the correct policyholder. Additionally, we noticed that the agent unintentionally made an error in capturing the cell phone number by swapping two digits around. We have requested the voucher to be sent to the correct cell phone number that you confirmed, and you should receive it within 48 hours.
We sincerely apologise for any distress and inconvenience you've experienced. We value our customers and understand the importance of offering exceptional service.
Best regards
Team Sohva
Sohva's reply09 Jan 2024, 18:11
Official
Dear Mandlenkosi
Thank you for bringing your concern to our attention. To ensure security in our claims process, our agents are required to ask a series of security questions to confirm they are speaking with the correct policyholder. Additionally, we noticed that the agent unintentionally made an error in capturing the cell phone number by swapping two digits around. We have requested the voucher to be sent to the correct cell phone number that you confirmed, and you should receive it within 48 hours.
We sincerely apologise for any distress and inconvenience you've experienced. We value our customers and understand the importance of offering exceptional service.
Best regards
Team Sohva
Thank you for bringing your concern to our attention. To ensure security in our claims process, our agents are required to ask a series of security questions to confirm they are speaking with the correct policyholder. Additionally, we noticed that the agent unintentionally made an error in capturing the cell phone number by swapping two digits around. We have requested the voucher to be sent to the correct cell phone number that you confirmed, and you should receive it within 48 hours.
We sincerely apologise for any distress and inconvenience you've experienced. We value our customers and understand the importance of offering exceptional service.
Best regards
Team Sohva
Sohva's replyOfficial
15 Jan 2024, 15:41Dear Mandlenkosi
We're happy to confirm that the voucher was sent to your cell number on the 9th and 12th of January.
Best regards
Team Sohva
We're happy to confirm that the voucher was sent to your cell number on the 9th and 12th of January.
Best regards
Team Sohva
Sohva's reply15 Jan 2024, 15:41
Official
Dear Mandlenkosi
We're happy to confirm that the voucher was sent to your cell number on the 9th and 12th of January.
Best regards
Team Sohva
We're happy to confirm that the voucher was sent to your cell number on the 9th and 12th of January.
Best regards
Team Sohva