TM
Tumelo M
1 reviews | Active since May 2009
05 May 2023, 15:32
SOHVA is just a ****
I logged a loss for my cellphone with SOHVA. The claim was then declined with reasons being that they have not received Premiums but the policy is Active and Insurance Premiums have always been being deducted from my Account. After long conversations, I received an SMS saying my Policy is cancelled and surprisingly, the cancellation date of the Policy is 2 days after I logged the claim.
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Replies (4)0
Replies (4)
Sohva's replyOfficial
05 May 2023, 15:36Hi Tumelo, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's reply05 May 2023, 15:36
Official
Hi Tumelo, thank you for contacting us. We have passed your complaint on to our complaints team who will be in touch shortly.
Sohva's replyOfficial
12 May 2023, 08:54Hi Tumelo
We have investigated your complaint and we found that your claim was rejected because of unpaid premiums. A decline letter was emailed to you on 05 May 2023. This letter lays out the 4-step process that you need to follow if you do not agree with our decision.
The matter has however now been referred to Hollard, as per step 2 of the 4 step process mentioned above.
We have investigated your complaint and we found that your claim was rejected because of unpaid premiums. A decline letter was emailed to you on 05 May 2023. This letter lays out the 4-step process that you need to follow if you do not agree with our decision.
The matter has however now been referred to Hollard, as per step 2 of the 4 step process mentioned above.
Sohva's reply12 May 2023, 08:54
Official
Hi Tumelo
We have investigated your complaint and we found that your claim was rejected because of unpaid premiums. A decline letter was emailed to you on 05 May 2023. This letter lays out the 4-step process that you need to follow if you do not agree with our decision.
The matter has however now been referred to Hollard, as per step 2 of the 4 step process mentioned above.
We have investigated your complaint and we found that your claim was rejected because of unpaid premiums. A decline letter was emailed to you on 05 May 2023. This letter lays out the 4-step process that you need to follow if you do not agree with our decision.
The matter has however now been referred to Hollard, as per step 2 of the 4 step process mentioned above.
TM
Tumelo M's updateReviewer Update
12 May 2023, 09:21hi SOHVA,
The policy is active and was active all along, I have emailed IUA Proof Of Payments. The policy is active on IUA side and on communications that have been sent to SOHVA, IUA and Hollard - IUA did confirm that the policy is active. So how can a policy be active if there are no payments/premiums? You people "SOHVA" gave Hollard incorrect information and you need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.
The policy is active and was active all along, I have emailed IUA Proof Of Payments. The policy is active on IUA side and on communications that have been sent to SOHVA, IUA and Hollard - IUA did confirm that the policy is active. So how can a policy be active if there are no payments/premiums? You people "SOHVA" gave Hollard incorrect information and you need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.
TM
Tumelo M's update12 May 2023, 09:21
Reviewer Update
hi SOHVA,
The policy is active and was active all along, I have emailed IUA Proof Of Payments. The policy is active on IUA side and on communications that have been sent to SOHVA, IUA and Hollard - IUA did confirm that the policy is active. So how can a policy be active if there are no payments/premiums? You people "SOHVA" gave Hollard incorrect information and you need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.
The policy is active and was active all along, I have emailed IUA Proof Of Payments. The policy is active on IUA side and on communications that have been sent to SOHVA, IUA and Hollard - IUA did confirm that the policy is active. So how can a policy be active if there are no payments/premiums? You people "SOHVA" gave Hollard incorrect information and you need to rectify it. None of you "SOHVA, IUA and Hollard" are taking responsibility for this query and you are sending me from pillar to post between 3 institutions. SOHVA will tell me to call IUA, IUA will tell me to call Hollard, Hollard will tell me to call SOHVA/IUA. How will this be resolved if you all can't get in a conference call or all respond to 1 email chat? You are taking people for a ride and you are ****ming people. I was at the Edgars Store yesterday to settle and close the account, there were so many complaints regarding the claims of cellphones. I am glad I will never have to deal with ****** like you again.
Sohva's replyOfficial
12 May 2023, 11:56Hi Tumelo
Thank you for the further information. As mentioned previously, Hollard, as the underwriter, is investigating the matter and they have confirmed that they have been in contact with you to confirm this and will advise their findings as soon as their investigation is complete.
Thank you for the further information. As mentioned previously, Hollard, as the underwriter, is investigating the matter and they have confirmed that they have been in contact with you to confirm this and will advise their findings as soon as their investigation is complete.
Sohva's reply12 May 2023, 11:56
Official
Hi Tumelo
Thank you for the further information. As mentioned previously, Hollard, as the underwriter, is investigating the matter and they have confirmed that they have been in contact with you to confirm this and will advise their findings as soon as their investigation is complete.
Thank you for the further information. As mentioned previously, Hollard, as the underwriter, is investigating the matter and they have confirmed that they have been in contact with you to confirm this and will advise their findings as soon as their investigation is complete.