1 reviews | Active since Dec 2023
SOHVA cellphone insurance under Hollard insurance
They force me to take the phone from their list of phones of which anyway 3 options Samsung A04e, Tecno pop 7 and ZTE Blade A72 of which I want the Tecno Camon 17p which I saw at Edgars now they tell me they don't work with Edgars but I enrolled my phone in Edgars and I was told that I could have any phone when I claim as long the value of the phone is the same as insurance payout now what they are doing is forcing me to choose on what they have. What SOHVA is doing totally wrong and unfair because I pay for the insurance why can't I have what I want and I even made easier for them I saw the phone in Edgars George and told them that's where I saw the phone and I want it but still they refused to help me, this is unfair.
We have investigated your complaint, and we understand your frustration. Your claim was approved for R1999.90. and we have given you various replacement options within this value.
Unfortunately, we do not replace devices via the stores. We use specific suppliers as part of our claim process, and as the Tecno Camon has been discontinued, this is not an option for replacement with any of our suppliers.
Please note that we will send you a list of replacement options available for selection as per the call we had earlier.
Kind regards
Team Sohva
We have investigated your complaint, and we understand your frustration. Your claim was approved for R1999.90. and we have given you various replacement options within this value.
Unfortunately, we do not replace devices via the stores. We use specific suppliers as part of our claim process, and as the Tecno Camon has been discontinued, this is not an option for replacement with any of our suppliers.
Please note that we will send you a list of replacement options available for selection as per the call we had earlier.
Kind regards
Team Sohva