rH
raeesah H
1 reviews | Active since Jun 2020
20 Jan 2025, 09:31
RUDE, ARROGANT AGENT
<div>RUDE, ARROGANT AGENT AGENT I SPOKE TO TODAY TO REGISTER MY CLAIM WAS SO RUDE, SHE WAS IMPATIENT AND HAS NO TELEPHONE ETTIQUITE IT FELT AS IF SHE WAS FORCED TO HELP ME REGISTER MY CLAIM, I FEEL LIKE YOUR AGENTS NEED BASIC TRAINING ON HOW TO SPEAK TO PEOPLE. If they do not want to be there, why not allow clients to send the details of the claim to the email address for claims? SO THAT WE DO NOT HAVE TO SPEAK TO YOUR MISERABLE AGENTS. +++++, SHE IS RUDE, ARROGANT AND HAS MAJOR ISSUES</div>
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Replies (2)
Sohva's replyOfficial
20 Jan 2025, 14:29Hi Raeesah,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will contact you shortly.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will contact you shortly.
Kind regards,
Team Sohva
Sohva's reply20 Jan 2025, 14:29
Official
Hi Raeesah,
Thank you for contacting us. We have passed your complaint on to our complaints team, who will contact you shortly.
Kind regards,
Team Sohva
Thank you for contacting us. We have passed your complaint on to our complaints team, who will contact you shortly.
Kind regards,
Team Sohva
Sohva's replyOfficial
22 Jan 2025, 09:39Dear Raeesah,
Thank you for bringing your experience to our attention. We understand your concerns and appreciate the feedback provided regarding your interaction with our agent.
Please note that, as part of the claim process, our agents are required to ask detailed questions to ensure all necessary information is collected for the accurate assessment of claims and we do strive to make this process as smooth as possible.
We are pleased to confirm that your claim was approved on 20 January 2025, and the status update was communicated to you via SMS. Within 24–48 business hours, you will receive an SMS with your voucher code. Kindly present this SMS, along with your ID or store card, at the cellular sales counter to collect your replacement device.
As a reminder, insurance on the claimed device will be cancelled after the claim is processed. If you wish to continue enjoying insurance coverage for your new device, this can be arranged in-store.
Thank you for your understanding, and we hope the resolution of your claim demonstrates our commitment to assisting you effectively.
Kind regards,
Team Sohva
Thank you for bringing your experience to our attention. We understand your concerns and appreciate the feedback provided regarding your interaction with our agent.
Please note that, as part of the claim process, our agents are required to ask detailed questions to ensure all necessary information is collected for the accurate assessment of claims and we do strive to make this process as smooth as possible.
We are pleased to confirm that your claim was approved on 20 January 2025, and the status update was communicated to you via SMS. Within 24–48 business hours, you will receive an SMS with your voucher code. Kindly present this SMS, along with your ID or store card, at the cellular sales counter to collect your replacement device.
As a reminder, insurance on the claimed device will be cancelled after the claim is processed. If you wish to continue enjoying insurance coverage for your new device, this can be arranged in-store.
Thank you for your understanding, and we hope the resolution of your claim demonstrates our commitment to assisting you effectively.
Kind regards,
Team Sohva
Sohva's reply22 Jan 2025, 09:39
Official
Dear Raeesah,
Thank you for bringing your experience to our attention. We understand your concerns and appreciate the feedback provided regarding your interaction with our agent.
Please note that, as part of the claim process, our agents are required to ask detailed questions to ensure all necessary information is collected for the accurate assessment of claims and we do strive to make this process as smooth as possible.
We are pleased to confirm that your claim was approved on 20 January 2025, and the status update was communicated to you via SMS. Within 24–48 business hours, you will receive an SMS with your voucher code. Kindly present this SMS, along with your ID or store card, at the cellular sales counter to collect your replacement device.
As a reminder, insurance on the claimed device will be cancelled after the claim is processed. If you wish to continue enjoying insurance coverage for your new device, this can be arranged in-store.
Thank you for your understanding, and we hope the resolution of your claim demonstrates our commitment to assisting you effectively.
Kind regards,
Team Sohva
Thank you for bringing your experience to our attention. We understand your concerns and appreciate the feedback provided regarding your interaction with our agent.
Please note that, as part of the claim process, our agents are required to ask detailed questions to ensure all necessary information is collected for the accurate assessment of claims and we do strive to make this process as smooth as possible.
We are pleased to confirm that your claim was approved on 20 January 2025, and the status update was communicated to you via SMS. Within 24–48 business hours, you will receive an SMS with your voucher code. Kindly present this SMS, along with your ID or store card, at the cellular sales counter to collect your replacement device.
As a reminder, insurance on the claimed device will be cancelled after the claim is processed. If you wish to continue enjoying insurance coverage for your new device, this can be arranged in-store.
Thank you for your understanding, and we hope the resolution of your claim demonstrates our commitment to assisting you effectively.
Kind regards,
Team Sohva