YK
Yamkela K
1 reviews | Active since Jun 2024
12 Jun 2024, 10:03
Poor customer service
I've recently lost my phone and this company has been keeping me waiting forever although I payed, it's nice for them when they deduct your money but when it's time to deliver they take forever.
Helpful (0)
Replies (2)0
Replies (2)
Sohva's replyOfficial
12 Jun 2024, 12:14Hi Yamkela. Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch shortly.
Sohva's reply12 Jun 2024, 12:14
Official
Hi Yamkela. Thank you for contacting us. We have passed your complaint on to our complaints team, who will be in touch shortly.
Sohva's replyOfficial
12 Jun 2024, 16:52Hi again, Yamkela
Your claim was marked as pending because our systems showed that your June 2024 premium was unpaid. However, we have received your proof of payment and have sent it to IUA, the policy administrators, to confirm that payment was received for your policy. As soon as we receive confirmation from IUA that the June 2024 premium has been received, we will proceed to assess your claim.
We thank you for your patience and apologise for any inconvenience you have experienced.
Kind regards
Team Sohva
Your claim was marked as pending because our systems showed that your June 2024 premium was unpaid. However, we have received your proof of payment and have sent it to IUA, the policy administrators, to confirm that payment was received for your policy. As soon as we receive confirmation from IUA that the June 2024 premium has been received, we will proceed to assess your claim.
We thank you for your patience and apologise for any inconvenience you have experienced.
Kind regards
Team Sohva
Sohva's reply12 Jun 2024, 16:52
Official
Hi again, Yamkela
Your claim was marked as pending because our systems showed that your June 2024 premium was unpaid. However, we have received your proof of payment and have sent it to IUA, the policy administrators, to confirm that payment was received for your policy. As soon as we receive confirmation from IUA that the June 2024 premium has been received, we will proceed to assess your claim.
We thank you for your patience and apologise for any inconvenience you have experienced.
Kind regards
Team Sohva
Your claim was marked as pending because our systems showed that your June 2024 premium was unpaid. However, we have received your proof of payment and have sent it to IUA, the policy administrators, to confirm that payment was received for your policy. As soon as we receive confirmation from IUA that the June 2024 premium has been received, we will proceed to assess your claim.
We thank you for your patience and apologise for any inconvenience you have experienced.
Kind regards
Team Sohva